Technical Support Specialist
1 week ago
Durée de l'emploi:
Permanent
- Langue de travail: Anglais
- Heures de travail: 35 to 40 hours per week
- Education:
- Expérience:
Education:
- Secondary (high) school graduation certificate
Tasks:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Webserver backup and recovery operations
- Provide customer service
Computer and technology knowledge:
- Desktop publishing software
- MS Windows
- SQL
- TCP/IP
- Wireless networks
Security and safety:
- Criminal record check
Transportation/travel information:
- Own vehicle
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Sitting
Own tools/equipment:
- Computer
- Printer
- Internet access
- Cellular phone
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Team player
- Ability to multitask
- Time management
Screening questions:
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
Experience:
- 1 year to less than 2 years
Health benefits:
- Health care plan
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