Technical Support Specialist

1 week ago


St John's, Newfoundland and Labrador, Canada PS DEFENSE CORPORATION Full time

Durée de l'emploi:
Permanent

  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week
  • Education:
  • Expérience:

Education:

  • Secondary (high) school graduation certificate
- or equivalent experience

Tasks:

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations
  • Provide customer service

Computer and technology knowledge:

  • Desktop publishing software
  • MS Windows
  • SQL
  • TCP/IP
  • Wireless networks

Security and safety:

  • Criminal record check

Transportation/travel information:

  • Own vehicle

Work conditions and physical capabilities:

  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Sitting

Own tools/equipment:

  • Computer
  • Printer
  • Internet access
  • Cellular phone

Personal suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Team player
  • Ability to multitask
  • Time management

Screening questions:

  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?

Experience:

  • 1 year to less than 2 years

Health benefits:

  • Health care plan

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