Computer Systems Analyst I

3 weeks ago

St John's, Newfoundland and Labrador, Canada NL Health Services Full time

Job Description

Location: Waterford Hospital

Computer Systems Analyst I
"Subject to Classification Review"
Healthcare Technology and Data Management
Customer Support and Client Relations - IT Change and Release Management
Remote Opportunities Available
Temporary, Full-Time (until May 14, 2025, with possibility of extension)
07806DIF
Hours 75 bi-weekly (8 hour day shifts) Salary CG-37 ($ $39.58 per hour) Competition Number Posted Date 14 May 2024 Closing Date 21 May 2024

About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people.

Job Summary
Reporting to the IT Change and Release Manager, the successful candidate will work within the IT Change and Release Management Division as an integrated team member responsible to consult with stakeholders and vendors to analyze, design, and implement new systems and solutions that are ideal for the user experience. This position requires the Computer Systems Analyst I to have the ability to communicate a realistic understanding of new systems and solutions and what it will do for users and managers.

We are looking for a highly motivated and results-oriented individual with high regard for patient safety, privacy, security controls, and customer service to fulfill the following responsibilities:

Perform and assist with the analysis, development and testing of configurations and customizations ensuring usage and performance are optimized and aligned with clinical and business requirements
Analyze, design, and implement new systems and solutions such as ITSM system
Design training packages for systems and equipment that are new to Eastern Zone such as ITSM system
Work closely with system vendors, business owners, and other technical and non-technical teams to provide guidance and support for various project implementations
Consult with end users and management to understand problems and requests and develop solutions by testing software and operating system options and compatibilities through changes to existing systems
Develop and maintain support procedures, and update system configuration documents, user documentation, and training guides
Support the development and coordination of risk management processes and provide business analysis and project coordination support
Establish and maintain effective working relationships with staff and managers across all levels of the organization
Effectively communicate and document business and IT information in line with agreed processes and procedures
Facilitate group meetings
This position will be located in the Eastern Zone.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Occasionally lifts objects up to 25 lbs., as well as occasional standing, walking, driving, bending, kneeling, and stretching may be required.
Constantly performs fine finger/precision work while sitting and using a computer mouse.
Constantly requires visual concentration when troubleshooting, designing, debugging, and troubleshooting reports/forms/scripts.

Job Qualifications
Graduation from a recognized university with a Computer Science, Commerce, or Business degree supplemented by a diploma in Information Technology/Informatics, minimum one year (900 hours) duration, or from a recognized Technical College with a minimum three-year Computer Studies Diploma.
Three (3) years' recent experience with programming, systems analysis, and supporting large enterprise systems is required.
Working expertise and knowledge of Eastern Zone's core enterprise systems.
Experience collaborating with stakeholders within the health system.
A satisfactory record of work performance is required.

The following would be considered assets:
- Experience designing, implementing, and supporting ITSM systems such as IT and Human Resources ticketing solutions
- Certification in health information / informatics management
- Certification in Information Technology Infrastructure Library (ITIL)

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.

If this is an internal posting only, only applicants of the Eastern Health NAPE HS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPE HS Regional Bargaining Unit.

Apply online at

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment ext 5-2 immediately

To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.
Contact Information for Recruitment Related Inquiries:

Telephone: or
Email: Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing as soon as possible.

NL Health Services is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at press 5 then press 2 (long distance outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.

  • Service Operations Analyst I

    6 days ago

    St. John's, Newfoundland and Labrador, Canada OnX Canada Full time

    Job Purpose:The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate...

  • HR Systems Analyst

    6 days ago

    St. John's, Newfoundland and Labrador, Canada Irving Oil Ltd. Full time

    HR Systems Analyst (Hybrid) page is loaded HR Systems Analyst (Hybrid) Apply locations Saint John time type Full time posted on Posted 2 Days Ago job requisition id R124029 The HR Systems Analyst supports the design and development of the HR System - Workday. Responsible for moderate to complex HR process improvements, system configuration, and testing...

  • HR Systems Analyst

    3 weeks ago

    St. John's, Newfoundland and Labrador, Canada Irving Oil Full time

    The HR Systems Analyst supports the design and development of the HR System - Workday. Responsible for moderate to complex HR process improvements, system configuration, and testing within all modules of the HR System. This role requires excellent communication with stakeholders to ensure alignment, resolve issues, optimize existing solutions, and/or scope...

  • HR Systems Analyst

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Irving Oil Full time

    The HR Systems Analyst supports the design and development of the HR System - Workday. Responsible for moderate to complex HR process improvements, system configuration, and testing within all modules of the HR System. This role requires excellent communication with stakeholders to ensure alignment, resolve issues, optimize existing solutions, and/or scope...

  • Service Operations Analyst

    6 days ago

    St. John's, Newfoundland and Labrador, Canada OnX Canada Full time

    Job Description : The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to...

  • Business Systems Analyst

    6 days ago

    St. John's, Newfoundland and Labrador, Canada Cooke Inc. Full time

    Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area's economy and sense of community. The Role Reporting to the...

  • Systems Reporting Analyst

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Irving Oil Full time

    The Systems Reporting Analyst assists the Manager, Regulatory Compliance by monitoring compliance through analysis of data from many sources, internal and external. Through developing new, as well as enhancing existing data models, you will continuously analyze and pull information to provide the team with the KPIs required to make decisions that affect our...

  • Systems Reporting Analyst

    3 weeks ago

    St. John's, Newfoundland and Labrador, Canada Irving Oil Full time

    The Systems Reporting Analyst assists the Manager, Regulatory Compliance by monitoring compliance through analysis of data from many sources, internal and external. Through developing new, as well as enhancing existing data models, you will continuously analyze and pull information to provide the team with the KPIs required to make decisions that affect our...

  • Social Worker I

    3 weeks ago

    St. John's, Newfoundland and Labrador, Canada NL Health Services Full time

    Job Description Location: Multi-Site SOCIAL WORKER I (Repost)Central StaffingCasual Hours Based on the needs of the department (8 hour days) Salary CG-39 ($ $41.63 per hour) Competition Number GENERAL177 Posted Date 6 November 2023 Closing Date Open Until Filled About Us Newfoundland and Labrador Health Services (NL Health Services) brings together five...

  • Social Worker I

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada NL Health Services Full time

    Job Description Location: Multi-Site SOCIAL WORKER I (Repost)Central StaffingCasual Hours Based on the needs of the department (8 hour days) Salary CG-39 ($ $41.63 per hour) Competition Number GENERAL177 Posted Date 6 November 2023 Closing Date Open Until Filled About Us Newfoundland and Labrador Health Services (NL Health Services) brings together five...

  • Business Analyst

    6 days ago

    St. John's, Newfoundland and Labrador, Canada WorkplaceNL Full time

    Job DescriptionBusiness Analyst, Business and Innovation ServicesAs a leader in the continuous innovation of our programs, systems, processes and service delivery, our Business Analyst will apply their strong analytical and critical-thinking skills to understand, interpret and translate complex business needs and data to recommend business and technology...

  • Security Analyst Expert

    2 days ago

    St. John's, Newfoundland and Labrador, Canada GoSecure Full time

    GoSecure is recognized as a leader and innovator in cybersecurity solutions. The company is the first and only to integrate an Endpoint and Network threat detection platform, Managed Detection and Response services, and Cloud/SaaS delivery. Together, these capabilities provide the most effective response to the increased sophistication of continuously...

  • Business Systems Analyst

    6 days ago

    St. John's, Newfoundland and Labrador, Canada YMCA of Greater Saint John Full time

    The YMCA of Greater Saint John is working hard to address the critical issue's facing the region; the health crisis, population decline, youth outmigration and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.The Y offers a diverse set of...

  • E & I Relability Engineer

    6 days ago

    St. John's, Newfoundland and Labrador, Canada J.D. Irving Full time

    E&I RELIABILITY ENGINEER The Opportunity: We are looking for an E&I Reliability Engineer to join our dynamic team at Irving Tissue based in Saint John, New Brunswick. As an E&I Reliability Engineer, you will be responsible for maintaining the electrical distribution system for the mill and you will

  • E & I Relability Engineer

    6 days ago

    St. John's, Newfoundland and Labrador, Canada J.D. Irving Full time

    E&I RELIABILITY ENGINEERThe Opportunity:We are looking for an E&I Reliability Engineer to join our dynamic team at Irving Tissue based in Saint John, New Brunswick.As an E&I Reliability Engineer, you will be responsible for maintaining the electrical distribution system for the mill and you will dev

  • Support Analyst

    6 days ago

    St. John's, Newfoundland and Labrador, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Support Analyst to join our team in St. John's. The successful candidate will be responsible for providing technical support to our customers and internal teams.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as experience in customer service and technical support. The...

  • Technical Support Professional I

    5 days ago

    St. John's, Newfoundland and Labrador, Canada Wyndham Hotels and Resorts, Inc. Full time

    Select how often (in days) to receive an alert: Wyndham Hotels & Resorts is now seeking a Technical Support Professional I to join our team at Saint John in Saint John , New Brunswick .Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel...

  • Business Analyst 1

    6 days ago

    St. John's, Newfoundland and Labrador, Canada International Game Technology Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Requisition ID: 14913 IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and...

  • System Administrator

    5 days ago

    St. John's, Newfoundland and Labrador, Canada NASDAQ Full time

    As a System Administrator, your focus will be maintenance, configuration, of Nasdaq's infrastructure. Besides working closely with your colleagues, you will also work closely with Nasdaq teams in other countries. Functional knowledge of computer networks and architecture, Microsoft Windows Server, Microsoft IIS, web systems configuration and administration,...

  • IT Business Analyst

    6 days ago

    St. John's, Newfoundland and Labrador, Canada Petro Service Full time

    Petro Service Limited is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers include owners and operators in retail...