![Crosbie](https://media.trabajo.org/img/noimg.jpg)
IT Support Specialist
5 days ago
**IT Support Specialist**
Crosbie is looking for an IT Support Specialist to join its team on a full-time, permanent basis.
**RESPONSIBILITIES**:
What you will do
- Provide troubleshooting support to internal staff and escalate issues to the Technical Solutions Advisor, or third-party technology support as required
- Demonstrate experience to collaborate with others and positively influence outcomes
- Solve technical issues in a timely and effective manner to limit customer downtime
- Assist with day-to-day service requests, managing and resolving IT requests/incidents
- Work with software vendors in reporting, managing, testing, and resolving system issues
- Participate in system upgrades (Sage 300, Sage 50, Windows Oss, Jonas, etc).
- Manage and monitor user roles and permissions, ensuring correct access levels (Active Directory, O365)
- Maintain meeting room A/V solutions (Windows, Poly, Teams)
- Maintain backups, servers, firewalls and other network devices (Veam, Windows Server, SonicWall)
**QUALIFICATIONS**: Your background
- Degree or diploma in computer science, engineering, management information systems or related field
- Experience in IT Support or a similar Customer Experience role
- Certifications such as CompTIA A+, CompTIA Network +, CISSP, CRISC, CISA, CISM, CCSP, ISS+, or related IT certifications will be considered an asset
**CORE SKILLS**: What you bring to the company
- Strong analytical, problem-solving, planning, and organizational skills
- Ability to support multiple complex or critical processes
- Ability to multi-task and prioritize
- Networking and database infrastructure knowledge for both cloud and on-site solutions
- Working knowledge of a variety of technology platforms, including but not limited to accounting, asset management, HRIS, CRM systems, and large ERP software solutions spanning multiple business units and disciplines
- Self-motivated, personable, outgoing and results-oriented
- Utmost focus on customer service and maintaining strong relationships
- Outside the box thinking, automation, artificial intelligence, business intelligence
- Positive can-do attitude
All applicants will be required to provide a record of conduct.
**A little bit about Crosbie - **Crosbie is a family-owned Newfoundland and Labrador-based company with an international footprint. With member companies in Newfoundland and Labrador, Eastern Canada, the United States, and South America, Crosbie has a proven history of serving the offshore oil & gas, marine construction, commercial construction, and residential real estate industries.
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Work Location: In person
Application deadline: 2024-05-14
Expected start date: 2024-06-03
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