Virtual Customer Support

3 weeks ago


St John's, Newfoundland and Labrador, Canada Vish Full time

Vish is hiring an Onboarding Specialist Would you like to be part of one of Canada's most promising start-ups? We are currently servicing customers and growing in countries from Canada, US, UK, Australia, New Zealand, and require a Customer Success Specialist to join our customer success team.

As the Customer Success Specialist, you will be responsible for onboarding new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees as required.

At the local level, Vish helps salons eliminate waste, manage their inventory, increase service revenue and provide valuable insight into their color business.

At the global level, Vish will revolutionize supply chain management for the entire hair color industry.

End-to-end account management (customer onboarding, training, support)
Utilize HubSpot / CRM to track customer data
Manage customer support inquiries
Support the customer success team when necessary
Applicant Qualities
Exceptional customer service skills
Tech-savvy with the ability to navigate new software effortlessly
Bachelor's degree (or equivalent) from an accredited university
Experience with MS Excel
Experience with HubSpot is an asset
Application Support

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