Technical Support Analyst
5 months ago
**Responsibilities**:
- This position is for a Professional IT support agent
- Required to work from in office or at a client's site for the day, some days may be work from home
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, and electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
**Qualifications**:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Criminal background check required
- Valid Covid-19 Vaccination required
- Able to work flexible hours
- Able to be on call in a rotation during the weekend or evenings
**Beneficial Experience**:
- Microsoft 365 cloud, Azure and InTune
- Supporting Windows 10, 11 & Office Applications
- Supporting macOS using JAMF
- Understanding of ITIL and its principles
- ServiceNow or other Service Management tools
- ConnectWise Manage & Automate
- PC and Mac imaging and configuration with Autopilot
- Experience with Apple Business Manager
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekends as needed
**Experience**:
- M365 Admin: 3 years (required)
- IT support: 3 years (required)
- ServiceNow: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- COVID-19 Vaccination Status (required)
Work Location: In person
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