IT Operations Manager

3 weeks ago

Saskatoon, Canada Optek Solutions Full time

You will be primarily responsible for overseeing the operations of an IT Managed Services company to ensure our customers are receiving the very best in service. You will have the responsibility of managing all procedures related to identification, prioritization, escalation and resolution of incidents, including monitoring, tracking, communication and coordination of managed services functions.

**Responsibilities**
- Strategy & Planning_
- Develop, implement and oversee policies and procedures that outline how problems are identified, documented, assigned and corrected to ensure consistent service levels and quick resolutions
- Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes;
- Responsible for planning, designing, and analyzing the organization’s service desk
- Analyze performance of Managed Services activities and documented resolutions, identify problem areas/trends, and deliver solutions to enhance quality of service and to prevent future problems
- Develop weekly, monthly and quarterly reports on Managed Services performance (response time, resolution timeframe, customer satisfaction, etc.)
- Responsible for staffing capacity planning, recruiting and training Support Analysts;
- Performs, maintains and is responsible for all Managed Services functions and subsequent security, operations and system administrative duties
- Conduct research on emerging products, services, protocols and standards in support of service desk technology procurement and development efforts;
- Operational Management_
- Manage the processing of incoming requests to ensure courteous, timely and effective resolution of end user issues;
- Oversee the development, implementation and administration of staff training procedures and policies.
- Oversee management of the ticketing and software/hardware inventory systems;
- Implement and monitor hardware/software standards. Assess needs for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Develop and enforce request handling and escalation policies and procedures.
- Identify, recommend, develop and implement end user training programs to increase computer literacy and self-sufficiency.
- Oversee development and communication of usage guides and FAQs as well as all on boarding requirements such as IT setup and security forms for end users.
- Attend training seminars, conferences and trade shows to broaden knowledge of current and future technologies.
- Train, coach and develop team for outstanding customer service and for growth opportunities within IT department.
- Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
- Monitor incident trends and anticipate potential problems for proactive resolution
- Qualifications:_
- College diploma or university degree in the field of computer science
- 5 years equivalent work experience as a Service or Helpdesk manager
- 7 years experience in Helpdesk and computer systems related support
- Certification in ITIL, HDM, SDM or other equivalent Helpdesk Service Desk management certifications is considered an asset
- Excellent oral and written communication skills with the ability to effectively convey technical messages to non-technical audience
- Effective organizational and problems solving skills as well as planning for not only prioritizing work activities but also anticipating shifts in priorities
- Working Conditions_
- This position has the option of working from home
- Flexible hours
- Ability to work after hours and have on-call availability
- Ability to do some traveling as required
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

An equitable and accessible recruitment process is a key part of our approach. Please let us know if we can offer accommodations for you in the recruitment process or if you have feedback on how to make our recruiting more accessible.

**Who we are**

**Optek Solutions** is your friendly Information Technology (IT) department. Our mission is to provide proactive, knowledgeable, and simple IT support and services to organizations of all sizes.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

**Location**:

- Saskatoon, SK (required)

Work Location: In person

  • Operations Manager

    1 month ago

    Saskatoon, Canada RAYHAWK Full time

    **POSITION MANDATE** Provides strategic leadership for the operations and promotes the effectiveness and expansion of technical operations as well as business development. Ensures alignment with the RAYHAWK mission, vision and core values. Acts as the bridge between internal managers, ensuring all groups understand and appreciate each other's perspectives...

  • Operations Manager

    2 weeks ago

    Saskatoon, Canada Health Services NB Full time

    Position Type: Permanent Closing date: 2024-04-30 Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada. Together, with our compassionate network of 4,300 health...

  • Operations Manager

    1 month ago

    Saskatoon, Canada Three Farmers Foods Inc. Full time

    **Would you like to be a leader in a fast-growing, innovative, and collaborative company? Three Farmers is seeking a self-driven, talented professional to join our team as the Operations Manager.** The Operations Manager will utilize their exceptional management skills and methods to improve the efficiency of company operations in pursuit of corporate...

  • Operations Manager

    1 month ago

    Saskatoon, Canada Parrish & Heimbecker, Limited Full time

    Operations Manager Parrish & Heimbecker Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as an Operations Manager for our Milling division based in Saskatoon, SK. P&H Milling P&H is the largest Canadian-owned...

  • Operations Manager

    2 months ago

    Saskatoon, Saskatchewan, Canada Parrish & Heimbecker Full time

    Operations ManagerParrish & Heimbecker Join our team that shares your Passion & Heart for Canadian agriculture Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as an Operations Manager for our Milling division based in Saskatoon, SK.P&H MillingP&H is the largest Canadian-owned milling company....

  • Operations Manager

    1 week ago

    Saskatoon, Canada Virtual Health Hub Full time

    About Us: The Virtual Health Hub (VHH) represents a transformative initiative developed and led by Indigenous groups, reflecting Indigenous priorities and aiming to reshape healthcare delivery across Canada. Rooted in a proven approach for culturally responsive and economically efficient healthcare, the project harnesses the latest in remote health...

  • Operations Manager

    2 months ago

    Saskatoon, Canada Parrish & Heimbecker Full time

    Operations ManagerParrish & Heimbecker Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as an Operations Manager for our Milling division based in Saskatoon, SK.P&H MillingP&H is the largest Canadian-owned milling...

  • Operations Manager

    3 days ago

    Saskatoon, Canada Paladin Technologies Full time

    Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. We are currently looking for an Operations Manager to oversee...

  • Operations Manager

    1 month ago

    Saskatoon, Canada Keurig Dr Pepper Full time

    Job Overview: **OPERATIONS MANAGER, VAN HOUTTE COFFEE SERVICES** As part of the Keurig Dr. Pepper family, Van Houtte Coffee Services was founded on the heritage of generations of coffee service entrepreneurs and pride ourselves on the highest levels of customer service day-in and day-out. Founded upon the knowledge of nearly a century of roasting...

  • Manager, Operations

    1 week ago

    Saskatoon, Canada Coca-Cola Canada Bottling Limited Full time

    Facility Location - Saskatoon Work Location - Saskatoon Posting Locations - Saskatoon Department - Saskatchewan Job Function - Warehouse Operations Employee Type - Regular Employee FT Salaried Shift/Hours - **About This Opportunity**: As Operations Manager a.k.a. Distribution Manager here at Coke, you will look after the Warehouse and Distribution...

  • Operations Manager

    4 weeks ago

    Saskatoon, Saskatchewan, Canada SOLV4EX Group Full time

    Salary: Canadian Energy is part of the SOLV4EX Group.Canadian Energy is a well-established, successful, growing stored and renewable energy company with locations across Canada. We provide our customers with solutions in the form of batteries, stored energy, DC power conversion and renewable energy across Canada and around the world.As the Operations...

  • Operations Manager

    4 weeks ago

    Saskatoon, Canada Bridge City Bicycle Co-op Full time

    Operations Manager / Mechanic Combined Duties for 2024 The Bridge City Bicycle Co-op (BCBC) is looking for a full-time (35hr/week) operations manager with knowledge of bike mechanics. $17 - $20 / hr based on experience. The BCBC is a volunteer-run, openly accessible, non-profit cooperative that offers drop-in workspace, tools and supplies, and...

  • Operations Manager

    1 month ago

    Saskatoon, Canada Sabtronics Telecommunications Corporation Full time

    Sabtronics Telecommunications Corporation (Sabtronics) is a Telecommunications Contractors Operating in the Province of Saskatchewan. Sabtronics is currently looking for a Operations Manager to help with our ever Growing Business. **Responsibilities**: - Quality Control - Project Management - Safety Coordinator - Perform Site Surveys - Coordination and...

  • Operations Manager

    6 days ago

    Saskatoon, Canada Signature Site Services Full time

    Signature Sites Services is an established provider of sign, lighting, electrical, and commercial site services for leading Canadian and global companies. With a 30-year heritage in Western Canada and a continued focus on quality, customer service, and innovation excellence, we are thrilled to be adding to our team. Are you the one? **Signature Site...

  • Operations Manager

    1 month ago

    Saskatoon, Canada Alpine Building Maintenance Full time

    **Job Title**: Operations Manager **Status**: Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required. **Location**: Regina, SK and Surrounding Areas, SK **Salary**: $60,000 to $70,000 based on experience **Company Overview**: Alpine has grown to become one of Canada’s leading...

  • Regional Operations Manager

    2 weeks ago

    Saskatoon, Canada Canadian Dental Services Corp. Full time

    **Unlock Your Potential as a Regional Operations Manager in Saskatchewan with Canadian Dental Services** Are you a master juggler, skilled in organizing people, schedules, and reports? If you thrive on solving challenges and have experience in the dental field, we have an exciting opportunity for you! **About Us**: Canadian Dental Services, a rapidly...

  • Aggregates Operations Manager

    2 weeks ago

    Saskatoon, Canada Lafarge Canada Inc Full time

    Why work for Lafarge?: As the global leader in innovative and sustainable building materials, we’re committed to shaping a **greener**, **smarter** and **healthier** world. At Lafarge Canada Inc., **safety** comes first, **collaboration** matters and **diversity** is celebrated with people who share our desire to continually **make our materials...

  • Regional Operations Manager

    1 month ago

    Saskatoon, Canada AgHires Full time

    Founded in 2012, Equinom is driving the global transformation to truly healthy, appealing, non-GMO foods. Equinom breeds the key source ingredients for nutritious food - non-GMO seeds with golden traits. Equinom’s Smarter Seeds - both sesame and legumes -breed in nutrition, customer appeal, and superior qualities for plant-based food perfection. The global...

  • Industrial Operations Manager

    1 month ago

    Saskatoon, Canada CB Canada Full time

    Industrial Operations ManagerWicehtowak Employee Transportation Ltd., a Joint venture of Southland Transportation Ltd. has an exciting opportunity for an individual who is ready to take the next step in their career as an Operations Manager. The ideal candidate is a high energy Leader with the ability to direct a diverse workforce in the transportation...

  • Rooms Operations Manager

    5 days ago

    Saskatoon, Canada Marriott International, Inc Full time

    **Additional Information** 3 month contract **Job Number** 24075080 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing...