Operations Manager
1 month ago
Position Type:
Permanent
Closing date:
2024-04-30
Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.
Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country.
Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training
As a member of the Management team at Medavie Health Services West (MHSW), the Operations Manager, reporting to the General Manager is responsible for the day-to-day delivery of street operations in collaboration with the management team and all divisions of operations and communications providing leadership and direction for all operational events as well as to ensure all non-response duties are carried out within the guidelines set out in the MHSW Saskatoon policies and procedure manual.
The incumbent of the position is accountable to the General Manager, MHSW Saskatoon. As this position has the responsibility of a large array of components to the system, the Operations Manager may have a higher level of authority to ensure the ability to control the necessary functions of the system. The mission will be to keep the overall operational status of MHSW Saskatoon fully functional while meeting and exceeding customer/patient expectations while directing the workforce in a positive manner. The incumbent will positively communicate the company philosophy and policy so that there is a shared realization of the organizations, mission, vision and values.
Managing staff and systems to meet the performance requirements by developing effective teams of the ambulance service is a primary focus. Demonstrating superior conflict resolutions skills by balancing assertiveness, sensitivity and successfully mediating conflicts will be a key skill you will possess. Assisting with MHSW goals, you will build staff capabilities and will implement change to improve service levels and safety. This role will include responsibilities for contributing towards quality measurement mechanisms, employee and patient risks and professional development.
As an employee of MHSW, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
Role & Responsibilities
- Provides direct oversight and coordination for operational paramedics including daily operations, deployments and patient care;
- Participate in the recruitment selection process for applicants into Operations, assists with the development and delivery of onboarding and mentorship process for new paramedics while providing direct oversight throughout their probationary period;
- Assists in coaching and professional development opportunities for operational paramedics, and assists with any investigation or disciplinary matters related to organization or the SCoP;
- Responsible to act as the departmental lead on special projects as defined by the General Manager
- Works as a member of the leadership team in Operations, including assisting in providing coverage in the PRU/Deputy Superintendent role at times;
- Provides oversight of scheduling within Operations in coordination with the Scheduling Division;
- Assist with the maintenance of data analysis and provide reporting as needed to the General Manager.
- Liaise with stakeholders and partnering agencies not limited to SHA, SFPS, SPS, EMO, etc.
- Respond to requests for service (as required or directed) in support of deployments not limited to and may include, ALS backup, site management, MCIs, etc.
- Ensures operational staff have ready units / equipment for start of shift.
- Work closely with the Mental Health & Wellness committee members.
- Carry out performance evaluations of staff and maintain the proper documentation of the same.
- Work with Communications to ensure Director of Public Affairs is notified of situations as outlined in the management on call schedule in regards to concerns or questions about our service(s).
- Liaise with the Communications Superintendent or designate for situations not covered by System Status Management (SSMs)
- Collect concerns and/or service complaints from the public and report them to the General Manager so an investigation may be carried out and the complainant responded to in a timely fashion.
- Maintains training in and participates with/in the OHS Committee and all related.
- Maintains familiarity of incident command and participates i
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