Community & Events Coordinator

2 months ago

Burnaby, Canada Canlan Sports Full time

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers’ expectations and the commitment needed to deliver industry-leading participant experiences.

**Canlan Ice Sports is currently looking for a Community & Events Coordinator.**

Rate of Pay: $35,000 - $38,000/ year

**Job Summary**

The Community & Events Coordinator is a roll up the sleeves professional who is passionate about sports and recreational experience with a truly differentiated competitive advantage. They are primarily responsible for building community events, overseeing drop-in programs & working within the community to drive new event initiatives. This role supports the drop-in process; from bringing awareness and promoting the facility’s products and services to introducing of the facility to the prospect to maintaining ongoing communication throughout the ‘life-cycle’ of the customer.

**Accountabilities**
- Adhere to and support
- The Canlan Mission, Vision and Culture Statements
- Canlan’s policies, procedures and best practices
- The Customer Service Charter
- Corporate priorities
- Management and maintenance of the facility’s daysmart operating system, pertaining to Drop-in programs, Public Skate, Game Deck and Event bookings and Birthdays
- Retain all existing customers while continuing to grow our public event offerings.
- Under the guidance of and with the General Manager & Regional Sales Manager:

- Reach out to new and existing customers to build events around their needs.
- Hire, train and schedule public skate and birthday host employees.
- Work evenings, weekends and event and birthday hours.
- Program Initiative, internal and external events, contract holders and special event initiatives
- Assist in the discovery, development and relationship-building opportunities within their market through contact, to create New Customer revenue opportunities and maximize revenue from existing customers
- Input into the monthly and quarterly review process to analyze the effectiveness of the public skate and drop in plan
- Assist in the development and delivery of best-in-class marketing and facility event strategies
- Provide assistance in the development and execution of facility offering awareness, (e.g. website content, social media strategies, traditional advertising, CANLAN TV, etc.)

**QUALIFICATIONS AND EDUCATION**
- Post-Secondary school diploma or degree in business, marketing and/or recreation (as asset)

**ABILITIES, ATTRIBUTES AND EXPERIENCE**
- At least 3 years’ experience within a sports/recreational environment would be an asset
- Demonstrated experience in closing in a sales environment
- Previous experience in an inside sales environment an asset
- Excellent listening and customer service skills to provide solutions
- Excellent organizational and time management skills
- Excellent written and oral communication, including presentation ability
- Strong follow-up skills and an ability to deal with tact, diplomacy and confidentiality
- Strong working knowledge of MS Office Suite and database management
- Strong working knowledge of the online and social media
- Ability to work independently and in a team environment
- NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices_

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