Help Desk Technician
4 weeks ago
*Location: Toronto*
*Schedule: 30 hours per week*
*Job Responsibilities:*
As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.
· Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
· End-user hardware and software troubleshooting
· Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
· Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf .
· Monitor and accessory deployment/collection.
· Imaging/Provisioning Laptops/Workstations (not 100% required) .
· Face-to-face support experience. Working with end users to solve IT problems.
· Laptop & mobile device deployments.
· Upgrading broken devices or any damaged devices.
· Workstation Sweeps - Resetting monitors on a weekly basis.
· Ensure workstation monitors are functioning along with peripherals.
· Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
· Maintain Storage room assets and counts.
· Interfacing with users to troubleshoot software issues.
· Printer management and preventative maintenance.
· E-waste.
· Wipe all devices before e-wasting.
*Nice To Have Qualifications / Experience:*
· A+ Certification: Preferred but not mandatory.
· Inventory Systems: Experience with inventory management systems.
· Ticketing Systems: Familiarity with IT ticketing systems.
*NOTE: Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.*
If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this HelpDesk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment.
Job Type: Part-time
Pay: $30.00 per hour
Expected hours: 30 per week
Schedule:
* Evening shift
Work Location: In person
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