Technical Support Specialist

2 months ago

Mississauga, Canada Cyber CSI Full time

cyberCSI is a privately held company headquartered in Santa Clara, California. We are experts in providing scalable, cost-effective IT outsourcing solutions and have consistently demonstrated that we can effectively reduce the large financial costs of managing IT environments. We have successfully been managing the IT operations of Fortune 500 and SMB organizations since our founding.

cyberCSI is seeking a level 2 technical support specialist to join our team of five to provide technical support and IT training to our users in person and remotely from our client location in Mississauga. Excellent communication ability is a must.

**Essential Duties and Responsibilities**
- Provide support of PCs and Mac Platforms and Operating Systems
- Diagnose, analyze, and resolve problems and issues of small to medium complexities for desktop/laptop systems, mobiles, printers, meeting room technology by referencing existing documentation or knowledge gained from previous work experience
- Provide advice and guidance to end users with all technical inquiries
- Configure, deploy, maintain, and support desktop/laptops, printers, mobile devices, tablets, office meeting room equipment onsite/remotely
- Create and maintain knowledge articles for new and existing known errors to educate team members
- Escalate more complex issues to more Senior team members
- May provide remote or on-site implementation support with hardware and/or software installation
- Ability to manage tickets coming in via the SNOW queue
- Ability to provide IT training during new hire onboarding process.
- Experience with imaging and building laptops (PCs and Macs)
- Provide support for Apple IPhones
- Providing support for printers and other peripherals.
- Ability to work in collaboration with the client, CSI Team Members and independently is a must.
- Other duties can be assigned by supervisor

**Education/Experience**
- Strong communication skills, both written and oral, are a must.
- Customer Service and experience working directly with customers is a must.
- Technical authorization with CompTIA and hold a current status of “A+ Authorized” is preferred.
- Technical authorization with two or more of the following manufacturers: Apple Computer, Inc., Hewlett Packard LaserJet and DeskJet printers, IBM laptop and desktop computers, HP Computers, Toshiba America, and Apple Computers is preferred.
- Requires a sound technical background with a minimum of 1-3 years of professional experience in a Service or IT environment.
- Knowledge of SCCM is desirable
- Able to multi-task and prioritize multiple projects.
- Good interpersonal skills and organizational skills.
- Must be dependable and able to meet deadlines consistently.
- Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.
- Troubleshooting and problem experiences are helpful.
- General knowledge of Google Suite is a plus.
- 1-3 years supporting one or more operating systems such as Mac OS X (Catalina), Win10, is preferred.
- Experience with Mobile Devices & Operations Systems (Apple Devices)
- 40 Hour Week. Some hybrid opportunity is available.

The office is located in Meadowvale, Mississauga so must be a commutable distance.

We thank all interested applicants, however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

**Benefits**:

- Casual dress
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Work from home

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- IT support: 3 years (required)

Work Location: In person

Expected start date: 2024-10-28

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