Help Desk Technician
7 months ago
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
**Work setting**:
- Help desk
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
**Computer and technology knowledge**:
- MAC
- Networking software
- Networking hardware
- File management software
- Security software
- Database software
- MS Office
- MS Windows
- SQL
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
**Health benefits**:
- Disability benefits
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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