Automotive Appointment Coordinator

7 months ago


Waterloo, Canada Volkswagen Waterloo Full time

**Key Responsibilities**:

- Warm and prompt answering of phone calls.
- Efficient scheduling and management of service appointments.
- Sending appointment reminders and conducting customer follow-ups.
- Handling customer complaints tactfully and efficiently, in line with dealership guidelines.
- Providing regular feedback to the Service Manager on customer interactions.
- Recommending and supporting service process improvements.
- Recognizing and giving special attention to repeat customers.
- Assisting in customer reception and other related tasks as needed.
- Effectively organizing and maintaining records and files.
- Some administration and office responsibilities as assigned

**Qualifications**:

- Prior retail experience, preferably in a dealership environment.
- Previous experience with SERTI, CDK OneEighty and other DMS systems
- Exceptional communication and customer service skills.
- Strong multitasking, time management, and organizational abilities.
- Attention to detail and proficiency in administrative procedures.
- Commitment to maintaining a professional and welcoming work environment.

**Why Choose Volkswagen Waterloo?** Being part of Volkswagen Waterloo means joining a team recognized for its excellence and innovation. We value our employees immensely, offering a dynamic, inclusive environment where everyone's contributions are acknowledged. You'll work with a globally renowned brand, committed to quality, sustainability, and advanced technology. We ensure our team stays ahead with ongoing training and professional development. Emphasizing work-life balance, competitive compensation, and teamwork, Volkswagen Waterloo is more than just a workplace. It's a place where your career can flourish. Be part of a team driving towards a brighter future.

Join Volkswagen Waterloo and contribute to the high-quality service our customers expect. We eagerly await a dedicated, customer-focused individual for this essential role in our dealership.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to Commute:

- Waterloo, ON N2L 5C6 (required)

Work Location: In person



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