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Automotive Service Advisor

4 weeks ago

Waterloo, Canada Master Mechanic Waterloo Full time

Responsibilities:

- Greet customers and provide excellent customer service throughout their visit
- Listen to customers' concerns and accurately document them
- Schedule appointments and communicate with customers regarding the status of their vehicle
- Provide estimates for repairs and services
- Coordinate with technicians to ensure timely completion of repairs
- Explain repairs and services to customers in a clear and understandable manner
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and transactions

**Requirements**:

- Previous experience in customer service in an automotive or dealership setting
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of automotive repair and maintenance processes
- Familiarity with cash handling procedures
- Mechanical knowledge or experience as a mechanic is a plus

As a Service Advisor, you will be responsible for providing exceptional customer service, scheduling appointments, providing estimates, coordinating repairs, and handling payments. Your ability to effectively communicate with customers and technicians, as well as your knowledge of automotive repair processes, will be crucial in ensuring customer satisfaction. If you have a passion for cars and enjoy working in a fast-paced environment, we would love to hear from you. Join our team today

Pay: $40,000.00-$50,000.00 per year

Additional pay:

- Commission pay

Ability to commute/relocate:

- Waterloo, ON N2V 2G2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 2 years (required)
- Customer service: 2 years (preferred)

Work Location: In person