Administrator

2 weeks ago

Ottawa, Canada SIRVA Full time

Role Overview
As a Contact Centre Support Administrator, you will contribute to Sirva’s success by providing overall administrative support, including improving on procedures, coordinating with various suppliers and fostering great relationships with suppliers and client groups utilizing those services. Accurate input of information within a fast paced environment that requires flexibility is critical to success in this position.

What You’ll Be Doing
- Complete tasks associated with maintaining Supplier accounts such as accreditation document review,and non-compliance issues.
- Complete sourcing requests with a sense of urgency and respond within 1 to 2 business days.
- Complete all required operations file administration in accordance with established TPSP processes, including but not limited to data entry, Scheduler, and EFM required actions
- Complete and accurate data entry and Work Queue management for respective team(s), as instructed by Manager.
- Accurate completion of various reports and input of information. To be knowledgeable on CAF RP, TBS policies, as it relates to TPSP processes.
- Review documents received from Suppliers.
- Make recommendations to improve office procedures and maintain an effective file management system both online and on site.
- Operate office equipment systems such as photocopier, fax, computer, and shredder.
- Provide input and recommendations for changes/improvements to practices, procedures, manuals and forms including office procedures.
- Assist team members, Team Leader and Managers when required.
- Other duties as required in a changing work environment.

What You Bring to Sirva
- Excellent administrative skills, including record keeping
- Accurate keyboarding/data entry skills are essential.
- Self-starter with the ability to work with mínimal supervision in a fast-paced environment.
- Strong verbal and written communication skills.
- Client service oriented with excellent telephone manner.
- Analytical and detailed oriented with effective time management skills.
- Projects and maintains a professional image and positive attitude.
- Must assist team members by sharing workload.
- Flexibility with work hours.
- Bilingualism is an asset
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.

**Other Information**:
What Sirva Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

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