Bilingual Order Desk Associate

7 months ago

Ottawa, Canada Euro Tile & Stone Full time

We are looking to hire a **Bilingual Order Desk Associate.** This position, part of the Order Desk team, is focused on our contractor and trade clients. In addition to support with tile and stone. You will be selling installation and technical products, tools and accessories. This individual is someone who takes interest in the construction industry and enjoys working with contractors and other trade professionals. You will be responsible to ensure orders are processed accurately and quickly as per the client or as directed by the Sales Representatives.

**What you will be doing**
- Provide superior customer service and experience as a first point of contact and provide general information to staff, clients, and the public relating to their questions, concerns, or suggestions
- Be the go-to resource for, and have a focus on cross selling, installation and technical products, tools and accessories
- Liaise and consult with contractors, industry professionals, and DIY clients.
- Address and resolve customer inquiries regarding the status of orders and any payment, and refund errors in a timely manner
- Always maintain professionalism, tact, diplomacy, confidentiality and sensitivity to portray the company in a positive manner
- Analyze problems and make recommendations as to root causes and corrective actions
- Answer telephone and electronic inquiries and relay telephone calls and messages
- Develop and build relationships with new accounts and develop additional contacts within existing accounts
- Ensure follow-up by passing leads to Sales Representatives
- Monitors all incoming requests to ensure they are being addressed in a timely fashion; coordinates the timely response to client orders and tracks orders from start to finish
- Process and enter invoices for payment, match invoices with purchase orders, and check for accuracy
- Special order and Back-order fulfilment, including storing items and following up with customers
- Verify the availability of stock prior to placing order
- Works closely with Outside Sales, Showroom, Shipping/Receiving, and Warehouse staff to coordinate delivery of product and keeps clients up to date
- Ensure the Pro Centre is fully stocked
- Monitor re-order points and communicate to the purchasing team if adjustments are needed.

**What you will bring**
- High school diploma, GED, or equivalent
- One year of experience in the construction industry (nice to have)
- One year of customer service experience
- Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
- Punctual
- Ability to prioritize and manage conflicting demands
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- Ability to work individually as well as part of a team
- Able to use technology (ERP, Microsoft Office). We’ll train you on our systems in your first week
- Proactive problem solver. That also means identifying potential problems and taking care of them before they might escalate
- Bilingual

**Why Join**

At Euro Tile and Stone our four guiding principles are to treat clients like family, only sell high quality products we believe in, invest to have plenty on hand inventory, and hire people who share our passion and values. We are dedicated to continuing to offer outstanding service and care to each and every one of our clients. With over 35 years in business, we have an unwavering focus on building relationships and our clients appreciate that.

We have a strong commitment to our employees just as we do our clients because we recognize that our people are fundamental to the success and growth of our business
- You’ll get the freedom to express your talents in your unique way
- You’ll receive a competitive salary, and benefits plan
- You have a high potential for growth and career development
- Our company culture is pretty cool. We have an international and design flair, with a fun, collaborative, caring culture and outstanding people. We’re also business focused and get stuff done
- We’re diverse in terms of culture, but also in embracing diverse opinions and schools of thought
- We offer continuous product training and enjoy sharing our knowledge with our team members.
- We give back to our community in many ways and we love to have our employees participate in our charitable events
- We refined the experience of shopping at a retail flooring store and will keep improving
- You’ll have amazing hours for a “retail” position
- We genuinely accept feedback and adjust based on it

Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

We appreciate all applicants for their interest but only those selected for an interview will be contacted.

**Work Conditi

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