Bilingual Pro Centre Specialist

5 months ago

Ottawa, Canada Euro Tile & Stone Full time

We are looking to hire a **Bilingual Pro Center Specialist.** This position, part of the Order Desk team and based in our Pro Center, is primarily focused on our contractor and trade clients. You will be the go-to resource and have a focus on selling installation and technical products, tools and accessories. This individual is someone who takes interest in the construction industry and enjoys working with contractors and other trade professionals. You will be responsible to ensure orders are processed accurately and quickly as per the client or as directed by the Sales Representatives.

**Job Duties**
- Provide superior customer service and experience as a first point of contact and provide general information to staff, clients, and the public relating to their questions, concerns, or suggestions
- Be the go-to resource for, and have a focus on cross selling, installation and technical products, tools and accessories
- Liaise and consult with contractors, industry professionals, and DIY clients.
- Address and resolve customer inquiries regarding the status of orders and any payment, and refund errors in a timely manner
- Always maintain professionalism, tact, diplomacy, confidentiality and sensitivity to portray the company in a positive manner
- Analyze problems and make recommendations as to root causes and corrective actions
- Answer telephone and electronic inquiries and relay telephone calls and messages
- Develop and build relationships with new accounts and develop additional contacts within existing accounts
- Ensure follow-up by passing leads to Sales Representatives
- Monitors all incoming requests to ensure they are being addressed in a timely fashion; coordinates the timely response to client orders and tracks orders from start to finish
- Process and enter invoices for payment, match invoices with purchase orders, and check for accuracy
- Special order and Back-order fulfillment, including storing items and following up with customers
- Verify the availability of stock prior to placing order
- Works closely with Outside Sales, Showroom, Shipping/Receiving, and Warehouse staff to coordinate delivery of product and keeps clients up to date
- Ensure the Pro Centre is fully stocked
- Monitor re-order points and communicate to the purchasing team if adjustments are needed.

**Job Requirements**
- High school diploma, GED, or equivalent
- One year of experience in the construction industry (nice to have)
- One year of customer service experience
- Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
- Punctual
- Ability to prioritize and manage conflicting demands
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- Ability to work individually as well as part of a team
- Able to use technology (ERP, Microsoft Office). We’ll train you on our systems in your first week
- Proactive problem solver. That also means identifying potential problems and taking care of them before they might escalate
- Bilingual

**Work Conditions**
- Interaction with customers/clients, and the public at large
- Occasional overtime
- Operation of desktop computer and peripherals

**Salary**

$18.00 - $22.00

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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