Customer Support Specialist

3 months ago

Canada Tribute Technology Full time

Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through innovation and a commitment to excellent user experience.

**ABOUT TRIBUTE TECHNOLOGY**:
At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience through industry-leading technology that provides personalization for families, as well as efficiency and profitability for funeral homes and obituary hosting services. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users. Tribute is a unique new model that brings the stability of B2B software PLUS the explosive growth and valuation of eCommerce. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

**POSITION** **SUMMARY**:
Are you looking for a new and rewarding role within the technical support field? Are you driven? Self-motivated? A good listener? Comfortable speaking to a variety of people? Enjoy interacting with others in an empathy driven industry? Ensure that all technical aspects are functioning optimally for customers, maximizing their system capabilities, and making recommendations for improvements.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Respond to new issues in a timely manner and proactively follow up to existing ones
- Troubleshoot reported issues to determine the root cause
- Escalate issues to other teams and stakeholders when appropriate
- Moderate contributions for appropriate content
- Work collaboratively with the client-facing teams and customers
- Actively participate in the testing of product features and enhancements
- Take responsibility for the quality of all tasks and duties executed
- Identify repetitive tasks and implement efficiencies within the team
- Produce documentation for customer-facing and internal use, such as troubleshooting guides and FAQ’s

**EDUCATION AND EXPERIENCE**:

- Must have 2 - 3 years of experience in customer service support in an online, B2B or DTC environment
- High school education or equivalent is required; post-secondary education is preferred.
- Minimum 2 years’ experience in a technical customer support capacity providing support for website or software products/services
- Experience with Software as a Service (SaaS) platforms or technical website support is required
- Hands-on experience with WordPress or other website platforms
- Proven technical/diagnostic ability along with the analytical ability to diagnose problems
- Ability to understand complex technical systems and workflows

**KNOWLEDGE, SKILLS AND ABILITIES**:

- Ability to understand complex technical systems and workflows
- Possess an attention to detail
- Ability to work with mínimal supervision and research using traditional and online resources
- Ability to read/understand service manuals/bulletins
- Working familiarity of various office equipment (telephone, computer, etc.) and be proficient with basic skills in Internet, Excel, and Word
- Exposure to one or more of the following are required: HTML, CSS, JS, JSON, XML, and MySQL; proficiency is an asset

**BENEFITS**:

- Competitive salaries
- Retirement and benefits package
- An outstanding collaborative work environment
- Ability to work fully remote within Canada

**_Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position._

  • Customer Support Specialist

    2 days ago

    Canada POSitec Solutions Inc. Full time

    Job Title: Customer Support SpecialistAt POSitec Solutions Inc., we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries via phone and email,...

  • Customer Support Specialist

    2 days ago

    Canada POSitec Solutions Inc. Full time

    Job Title: Customer Support SpecialistAt POSitec Solutions Inc., we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries via phone and email,...

  • Customer Support Specialist

    5 days ago

    Canada Evertz Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Evertz. As a key member of our customer support team, you will be responsible for providing technical support to our customers worldwide.Key Responsibilities:Provide direct technical support to customers via phone, email, and...

  • Customer Support Specialist

    5 days ago

    Canada Evertz Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Evertz. As a key member of our customer support team, you will be responsible for providing technical support to our customers worldwide.Key Responsibilities:Provide direct technical support to customers via phone, email, and...

  • Customer Support Specialist

    3 days ago

    Canada Evertz Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Evertz. As a key member of our customer support team, you will be responsible for providing technical support to our customers worldwide.Key Responsibilities:Provide direct technical support to customers via phone, email, and...

  • Customer Support Specialist

    3 days ago

    Canada Evertz Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Evertz. As a key member of our customer support team, you will be responsible for providing technical support to our customers worldwide.Key Responsibilities:Provide direct technical support to customers via phone, email, and...

  • Customer Support Specialist

    1 week ago

    Canada Evertz Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our Customer Support team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing technical support to our customers, commissioning products and systems at customer sites, and delivering training to customers in-house or on-site.Key...

  • Customer Support Specialist

    1 week ago

    Canada Evertz Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our Customer Support team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing technical support to our customers, commissioning products and systems at customer sites, and delivering training to customers in-house or on-site.Key...

  • Customer Support Specialist

    2 weeks ago

    Canada Evertz Full time

    Job DescriptionJob Title: Customer Support SpecialistJob Summary:Evertz is seeking a highly skilled Customer Support Specialist to join our team in the UK. As a key member of our customer support team, you will be responsible for providing technical guidance and support to our customers worldwide.Key Responsibilities:Provide technical support to customers...

  • Customer Support Specialist

    2 weeks ago

    Canada Evertz Full time

    Job DescriptionJob Title: Customer Support SpecialistJob Summary:Evertz is seeking a highly skilled Customer Support Specialist to join our team in the UK. As a key member of our customer support team, you will be responsible for providing technical guidance and support to our customers worldwide.Key Responsibilities:Provide technical support to customers...

  • Senior Customer Engagement Marketing Manager

    1 month ago

    Canada Customer Labs Full time $106,250 - $137,500

    Customer Labs is at the forefront of the Connected Operations Cloud, a transformative platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational enhancements. Our mission is to enhance the safety, efficiency, and sustainability of the physical operations that drive our...

  • Customer Support Specialist

    7 days ago

    Canada APF Marketing Full time

    We are searching for a Customer Support Specialist to join our family. This highlymotivated individual would be responsible for maintaining existing client relations andmanaging their orders.About us:APF Marketing is a front runner in the promotional products industry with amanufacturing facility in Montreal and an established importing department...

  • Customer Support Specialist

    1 month ago

    Canada Manitoulin Group Full time

    Customer Support Specialist (In Office)Full-timeThe Support Services Division is in search of a dependable, diligent, and committed individual to join our team. This role involves collaborating with a team responsible for coordinating customer pick-ups through various communication channels, managing documentation processes, updating delivery statuses for...

  • Customer Support Specialist

    5 days ago

    Canada APF Marketing Full time

    We are searching for a Customer Support Specialist to join our family. This highlymotivated individual would be responsible for maintaining existing client relations andmanaging their orders.About us:APF Marketing is a front runner in the promotional products industry with amanufacturing facility in Montreal and an established importing department...

  • Customer Support Specialist

    1 week ago

    Canada APF Marketing Full time

    We are searching for a Customer Support Specialist to join our family. This highlymotivated individual would be responsible for maintaining existing client relations andmanaging their orders.About us:APF Marketing is a front runner in the promotional products industry with amanufacturing facility in Montreal and an established importing department...

  • Customer Support Specialist

    6 days ago

    Canada APF Marketing Full time

    We are searching for a Customer Support Specialist to join our family. This highly motivated individual would be responsible for maintaining existing client relations and managing their orders. About us: APF Marketing is a front runner in the promotional products industry with a manufacturing facility in Montreal and an established importing department...

  • Customer Support Specialist

    7 days ago

    Canada APF Marketing Full time

    We are searching for a Customer Support Specialist to join our family. This highlymotivated individual would be responsible for maintaining existing client relations andmanaging their orders.About us:APF Marketing is a front runner in the promotional products industry with amanufacturing facility in Montreal and an established importing department...

  • Customer Support Specialist

    1 month ago

    Canada Manitoulin Transport Inc Full time

    Customer Support Specialist (In Office)Full-timeManitoulin Transport Inc boasts the most comprehensive transportation network across North America, ensuring reliable on-time deliveries and expedited transit times. With over 60 years of industry experience, Manitoulin has cultivated the transportation expertise that clients across various sectors depend on...

  • Customer Support Specialist II

    1 month ago

    Canada Hirebridge Full time

    Customer Support Specialist II - Canada Position Overview The Customer Support Specialist II plays a crucial role in enhancing customer satisfaction by providing exceptional service and support. This position is integral to our mission of delivering innovative solutions and services to the outdoor recreation sector. Team Overview The Aspira Retail Contact...

  • Bilingual Customer Support Specialist

    1 month ago

    Canada Cannabis NB website Full time

    Position Overview:The Bilingual Customer Support Specialist (Occasional) plays a vital role in ensuring a superior customer experience at CANNABIS NB, the premier retailer for responsible cannabis product delivery in New Brunswick.Our Mission: We are dedicated to providing a world-class customer experience through accurate information, high-quality products,...