Customer Support Liaison

2 weeks ago


Canada CareCru Full time

We are seeking an experienced Technical Support Manager to join our team at CareCru. This role is responsible for providing world-class technical support to our customers, ensuring their success with our platform.

As a Technical Support Manager, you will be the primary point of contact for customers, managing their cases, and resolving issues in a timely and efficient manner. You will also aid in the technical setup of new customer accounts, evaluate and analyze customer business objectives, and present solutions to help them achieve success with our platform.

Key Responsibilities:

  • Manage customer cases, ensuring timely resolution and excellent customer satisfaction
  • Aid in the technical setup of new customer accounts, ensuring a smooth onboarding experience
  • Evaluate and analyze customer business objectives and challenges, presenting solutions to help them achieve success with our platform
  • Act as an escalation point for critical customer concerns, mobilizing resources and training to resolve issues
  • Maintain all aspects of the technical relationship, from troubleshooting to filing and advocating for enhancements

Qualifications:

  • 2+ years of customer and/or technical support experience in a SaaS company
  • Strong communication skills, both written and verbal
  • Excellent interpersonal skills, with the ability to work well in a competitive team environment

Preferred candidates will have demonstrated experience in:

  • Understanding of dental and the way a dental practice operates and grows
  • Supporting SaaS platforms
  • Experience with startups, small businesses, and/or the entrepreneurial scene
  • Zendesk, HubSpot, and Microsoft Office experience
  • Exceptional English speaking and writing proficiency

We offer a competitive salary, entry-level stock options, and a great benefits package, including health, dental, and vision insurance. If you're passionate about delivering exceptional customer support and are looking for a challenging and rewarding role, please apply today.



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