Customer Service Representative

4 months ago

Canada BMO Financial Group Full time

1365 Route des Rivieres, #190 Levis Quebec,G7A 2V6

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Senior Customer Engagement Marketing Manager

    1 month ago

    Canada Customer Labs Full time $106,250 - $137,500

    Customer Labs is at the forefront of the Connected Operations Cloud, a transformative platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational enhancements. Our mission is to enhance the safety, efficiency, and sustainability of the physical operations that drive our...

  • Customer Service Representative

    6 days ago

    Canada Acushnet Company Full time

    Customer Service Representative OpportunityAcushnet Canada Inc., a leading golf industry company, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and consumers, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    6 days ago

    Canada Acushnet Company Full time

    Customer Service Representative OpportunityAcushnet Canada Inc., a leading golf industry company, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and consumers, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    6 days ago

    Canada Acushnet Company Full time

    Customer Service RepresentativeAcushnet Canada Inc., a leading golf company, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and consumers, ensuring their needs are met and exceeded.Key Responsibilities:Assist...

  • Customer Service Representative

    6 days ago

    Canada Acushnet Company Full time

    Customer Service RepresentativeAcushnet Canada Inc., a leading golf company, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and consumers, ensuring their needs are met and exceeded.Key Responsibilities:Assist...

  • Customer Service Representative

    6 days ago

    Canada Acushnet Company Full time

    Customer Service RepresentativeAcushnet Canada Inc., a leading golf industry company, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and consumers, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    6 days ago

    Canada Acushnet Company Full time

    Customer Service RepresentativeAcushnet Canada Inc., a leading golf industry company, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and consumers, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    4 months ago

    Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Customer Service Representative (Remote) **Job Description**: **JOB DESCRIPTION** The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...

  • Customer Service Representative

    1 week ago

    Canada Best Buy Full time

    Are you passionate about working with people and technology? We are seeking a Customer Service Representative to join our retail team at Best Buy. As a Customer Service Representative, you will be responsible for creating an amazing customer experience at the checkout or customer service counter.Key Responsibilities:Process customer purchases, returns, and...

  • Customer Service Representative

    1 week ago

    Canada Best Buy Full time

    Are you passionate about working with people and technology? We are seeking a Customer Service Representative to join our retail team at Best Buy. As a Customer Service Representative, you will be responsible for creating an amazing customer experience at the checkout or customer service counter.Key Responsibilities:Process customer purchases, returns, and...

  • Customer Service Representative

    7 days ago

    Canada Best Buy Full time

    Are you passionate about working with people and technology? We are seeking a Customer Service Representative to join our retail team at Best Buy. As a Customer Service Representative, you will be responsible for creating an amazing customer experience at the checkout or customer service counter.Key Responsibilities:Process customer purchases, returns, and...

  • Customer Service Representative

    7 days ago

    Canada Best Buy Full time

    Are you passionate about working with people and technology? We are seeking a Customer Service Representative to join our retail team at Best Buy. As a Customer Service Representative, you will be responsible for creating an amazing customer experience at the checkout or customer service counter.Key Responsibilities:Process customer purchases, returns, and...

  • Customer Service Representative

    2 weeks ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date on the latest technology trends? We're seeking a skilled Customer Service Representative to join our team at Best Buy.As a Customer Service Representative, you will be the face of our brand, providing top-notch support to our customers in a fast-paced retail...

  • Customer Service Representative

    2 weeks ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date on the latest technology trends? We're seeking a skilled Customer Service Representative to join our team at Best Buy.As a Customer Service Representative, you will be the face of our brand, providing top-notch support to our customers in a fast-paced retail...

  • Customer Service Representative

    2 weeks ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date on the latest technology trends? We're seeking a skilled Customer Service Representative to join our team at Best Buy.As a Customer Service Representative, you will be the face of our brand, providing top-notch support to our customers in a fast-paced retail...

  • Customer Service Representative

    2 weeks ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date on the latest technology trends? We're seeking a skilled Customer Service Representative to join our team at Best Buy.As a Customer Service Representative, you will be the face of our brand, providing top-notch support to our customers in a fast-paced retail...

  • Customer Service Representative

    2 weeks ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date on the latest technology trends? We're seeking a skilled Customer Service Representative to join our team at Best Buy.As a Customer Service Representative, you will be the face of our brand, providing top-notch support to our customers in a fast-paced retail...

  • Customer Service Representative

    2 weeks ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date on the latest technology trends? We're seeking a skilled Customer Service Representative to join our team at Best Buy.As a Customer Service Representative, you will be the face of our brand, providing top-notch support to our customers in a fast-paced retail...

  • Customer Service Representative

    5 days ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date on the latest technology trends? We're seeking a skilled Customer Service Representative to join our team at Best Buy.As a Customer Service Representative, you will be the face of our brand, providing top-notch service to our customers and ensuring their needs are...

  • Customer Service Representative

    4 days ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date on the latest technology trends? We're seeking a skilled Customer Service Representative to join our team at Best Buy.As a Customer Service Representative, you will be the face of our brand, providing top-notch service to our customers and ensuring their needs are...