Cvitp Program Assistant

2 weeks ago

Saskatoon, Canada Saskatoon Food Bank & Learning Centre Full time

**Saskatoon Food Bank & Learning**

**Job Description: Program Assistant - Community Volunteer Income Tax Program**

**Job title**

**Program Assistant -Community Volunteer Income Tax Program**

**Reports to**

CVITP Coordinator

**Hours**

Monday to Friday, possibility of evenings and weekends required

**Term**

Contract, Part time

**Salary**

Pay Band 3 (Support):
$20.61 to $26.67/hr. (2024)

**Job purpose**

The CVITP Program Assistant is responsible for support of the Program Coordinator of the Community Volunteer Income Tax Program, which provides support to low-income individuals who require assistance preparing their annual CRA income tax forms. (Click here for more details about the national program.)

**Duties and responsibilities**

**Program Support**:

- Assist with day-to-day program activities:

- Answering client calls
- Inputting client data into the database
- Processing paperwork
- Maintaining program files
- Helping and supporting clients to complete intake forms
- Liaising with the Program Coordinator to support volunteers
- Follow program practices and protocols.
- Engage with community resources to support the improvement of services to participants.
- Assist with training and supporting program volunteers as required.
- Update and maintain the volunteer schedule.
- General office duties including but not limited to mail, photocopying, filing, etc.

**Research, Analysis, Evaluation, Consultation**:

- Assist with project and program evaluation activities.
- Gather information to inform the annual evaluation of the program.

**Other Duties**:

- Contribute to an inclusive environment in which clients, staff, and volunteers are treated with respect.
- Other duties as required to contribute to the mission of the Saskatoon Food Bank and Learning Centre

**Qualifications**

Preferred high school diploma or equivalent. Equivalent knowledge and experience will be considered.
- Attention to detail required, consistency in all documentation required.
- Computer skills are required.
- Experience or willingness to learn about basic income tax rules and software
- Experience working in the community sector with diverse groups, including vulnerable populations
- Multi-tasking, time management, analytical, problem-solving, and decision-making skills
- Highly developed interpersonal skills, including cross-cultural awareness and understanding
- Good written, verbal, presentation, listening, and communications skills
- Demonstrated ability to organize work and to work independently

**Competencies**

**Interpersonal**
- Excellent communication skills
- Excellent written, verbal, presentation and communications skills.
- Time management skills
- Advanced conflict resolution skills
- Ability to work in a collaborative, emergent and adaptive manner.

**Initiative**
- Identifying and dealing with a variety of issues pro-actively and persistently

Engagement
- Promoting the values, work and mission of the SFBLC in a wide variety of situations and contexts
- Cross-cultural awareness and understanding
- Thorough understanding of working with marginalized individuals, groups and communities

**Analytical Thinking**
- Understanding a situation by breaking it apart into smaller pieces or tracing the implications of a situation in a step-by-step way.
- Sound analytical, problem solving and decision making skills impacting customers, staff and community partners.
- Organizing the parts of a problem, situation, etc., in a systematic way
- Setting priorities on a rational basis.

**Working conditions**

Most work will be done in an office environment.
- Fast-paced, flexible working environment
- An interdisciplinary team with people from diverse cultural and socioeconomic backgrounds.
- Highly collaborative work environment.

**Physical requirements**
- Work performed in an office requires the ability to operate standard office equipment.
- Repetitive motion which includes substantial movements (motions) of the wrists, hands, and/or fingers.
- Must have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, etc.

**Job Type**: Part-time

Pay: $20.61-$26.67 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Employee assistance program

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person

Application deadline: 2025-01-13
Expected start date: 2025-02-03

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