Technical Support Specialist

3 weeks ago

Toronto, Canada Chartered Professional Accountants of Canada Full time

**About Chartered Professional Accountants of Canada**

Chartered Professional Accountants of Canada (CPA Canada) works collaboratively with the provincial, territorial and Bermudian CPA bodies, as it represents the Canadian accounting profession, both nationally and internationally. This collaboration allows the Canadian profession to champion best practices that benefit business and society, as well as prepare its members for an ever-evolving operating environment featuring unprecedented change. Representing more than 220,000 members, CPA Canada is one of the largest national accounting bodies worldwide.

**About the opportunity**

**What you will do**:

- Provides accurate and creative solutions to end-user problems to facilitate end-user productivity
- Consulting with IT managers and other departments as required
- Providing IT assistance to staff and customers
- Training end-users on hardware functionality and software programs
- Resolving logged errors promptly
- Updating computer software as well as upgrading hardware and systems
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support
- Responsible for imaging laptops and desktops with approved OS and software packages
- Mobile Device Management: Securely manage iOS, Android, and macOS devices with a single endpoint management solution
- See and control the mobile devices entering the CPA Canada enterprise, whether they are provided by the company or part of a Bring Your Own Device (BYOD) program
- Participates in team projects that enhance the quality or efficiency of digital transformation support services
- Assists Systems Administrators and Engineers with troubleshooting needs as necessary and acts as the first line of support Subject Matter Expert (SME) for end-user desktop and operating system needs
- Process administrative tasks such as creating users, resetting passwords

**What we are looking for**:

- A bachelor's degree/diploma in computer science, information technology, or similar
- 3-5 years of experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries
- In-depth knowledge of computer hardware, software, and networks
- Ability to determine IT needs and train end-users
- Proficiency in IT helpdesk software, such as TrackIT or ServiceNow
- Experience in documenting processes and monitoring performance metrics
- Ability to keep up with technical innovation and trends in IT support
- Exceptional interpersonal and communication skills
- Fluency in French will be considered an asset

**What it is like to work here**

CPA Canada is an inclusive workplace with a diverse workforce and a commitment to health and wellness for its employees. The organization offers a flexible and balanced environment that allows individuals to maximize professional and personal development. CPA Canada employs approximately 400 people, with its headquarters in Toronto and regional offices in Burnaby, Ottawa and Montreal. Our technology-enabled culture is designed to attract qualified people and enable them to do their best work. Employee perks include competitive salaries and pension, a comprehensive benefits package, professional development programs, flexible working hours and opportunities to work from home, regular social events and a highly successful employee volunteer program. CPA Canada is dedicated to continual improvement and building a high-performing, innovative organization that creates value for members and other stakeholders

**Organization values**

We create a collaborative and constructive culture by:

- Acting with Integrity - Fostering Excellence - Respecting Others - Working Collaboratively - Being Accountable

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