Technical Support Specialist

2 weeks ago

Toronto, Canada SuiteSpot Technology Full time

SuiteSpot Technology is looking for a driven, focused, Technical Support Specialist with a self-starter, entrepreneurial attitude to help enable our customers to achieve their operational business goals at scale. You will leverage SuiteSpot technology to engage with our growing number of customers and be responsible for best-in-class technical support, knowledge base and customer advocacy.

**About Us**:
We are a SaaS startup in Toronto on a mission to transform the way rental real-estate is managed and operated at scale. We didn't start as a technology company. Our roots are in the multifamily Turnover and Repositioning Construction services to hundreds of multifamily operators. We created the technology to solve our problem because no other solution existed then and still, no other solution exists today

SuiteSpot combines tens of years of industry experience with the latest SaaS and mobile technologies to deliver products and insights that streamline our customers' operations and help them stay ahead of the curve. Our core values are Passion, Integrity, and Execution. They guide all of our decisions, every day.

We are looking for an individual that thrives in a rapid-growth and high-velocity environment. Our ideal applicant gets up in the morning excited to connect people with technology and has a tendency to excel in whatever project they take on.

**What you'll be doing**:

- Support: Respond to incidents and provide technical assistance to end-users. Log all incoming incidents and requests as well as actions taken to resolve them. Experience with MongoDB and troubleshooting data intensive cloud systems is important.
- Validation: Help test new features in our cloud-delivered systems at all layers: Web UI testing, API endpoint testing and continuous integration systems

**Who you are**:

- Experienced but yearning for more. You have 2-4 years of customer-facing/customer success/technical support, experience preferably in the B2B technology (SaaS), or solutions in a related discipline with average sales values at least in the low six figures.
- Educator. You are able to quickly learn new technologies and explain software features and concepts to customers in a simple, succinct manner.
- Great Communicator. You have concise, accurate, effective written communication skills. You get the information you need and convey the right information in a direct and pleasant manner
- Problem Solver. You have the ability to understand complex customer requirements and how they can be addressed with the software solution.
- Focused on Value. You focus time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
- Self-assured. You are confident, assertive, and not easily discouraged. Colleagues respect you for your knowledge and ability to communicate clearly
- Organized. You bring order to competing priorities and keep things clear, concise, and running smoothly.
- Fun. You have a sense of humor and easygoing nature. (If you can dish it out as well as you can take it, you'll thrive here.)

**Bonus Points**:

- Experience in a startup environment
- Strong communication skills
- Experience with scripting and object databases (MongoDB) is a huge plus

**What's in it for you**:

- Join a successful startup that aims at nothing short of changing the world.
- Competitive compensation package
- Learning culture (we insist)
- Grow with us and be a part of the success story

**Location**:
We are located on the Yonge and Sheppard subway line in Central Toronto. Excellent location with great access to all means of commute.

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