See more Collapse

Field Technical Support Specialist

1 month ago

Toronto, Canada H&R Block Canada Full time

Field Technical Support Specialist
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you

The Opportunity:
In the position of Field Technical Support Specialist, your main responsibility will be to offer Tier 2 technical support to our district operations. This support will involve troubleshooting network, hardware, and software issues. Additionally, you will be accountable for managing the problem resolution process and determining when to escalate calls to the next level if needed. Please keep in mind that this role may require providing after-hours "on call" support.

This is an hourly year-round position.

Key Areas of Responsibility:
Promptly responding to service tickets, documenting them, and resolving them within the specified time frame.
Investigating, diagnosing, and resolving computer software and hardware issues.
Assisting users with the installation and configuration of computer hardware, software, systems, networks, printers, and scanners.
Providing technical guidance and troubleshooting assistance to users remotely.
Keeping up to date with the latest technological trends and advancements to provide effective support and recommendations.
Providing training to users on basic hardware and software usage.
Participating in on-call rotations to provide after-hours support if required.

Key Qualifications:
Minimum 3 years of experience in setting up PC hardware, office networks, VPN/telecom connectivity, and software, as well as troubleshooting hardware, networks, and software related issues.
Familiarity with incident management software, preferably ServiceNow.
Proficient knowledge of Microsoft Windows Operating Systems, Microsoft network configurations, and MS Office.
Previous experience with Tax Preparation software is considered a plus.
Proficiency in using applications such as Microsoft Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Fluency or bilingual in French is considered an asset.
Ability to work independently in an unsupervised environment.

Do you have a passion for technical support, along with the skills and qualifications required for this GREAT opportunity?

If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We have other current jobs related to this field that you can find below

  • Field Technical Support Specialist

    1 week ago

    Toronto, Ontario, Canada H&R Block Full time

    The Opportunity: In the position of Field Technical Support Specialist, your main responsibility will be to offer Tier 2 technical support to our district operations. This support will involve troubleshooting network, hardware, and software issues. Additionally, you will be accountable for managing the problem resolution process and determining when to...

  • Claims Field Technical Specialist

    3 weeks ago

    Toronto, Canada Northbridge Financial Corporation Full time

    **What it’s like to be a Northbridge Claims Field Technical Specialist**: Working from your home office space our Claims Field Technical Specialist will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Technical Specialists are responsible for providing efficient and prompt...

  • Field Service Technician

    1 week ago

    Old Toronto, Ontario, Canada Fish Field Inc Full time

    Field Service Technician - Canada RemotePosition TypeOtherLocationLanguage(s)Added onTuesday, February 20th 2024Deadline to apply Job DescriptionNETZSCH Premier Technologies is looking for a Field Service Technician to work as a team performing commissionings, start-ups, and training for new equipment at the customer's facility. This includes installation...

  • IT Technical Support Specialist

    2 days ago

    Toronto, Canada TekWissen ® Full time

    Position: IT Technical Support SpecialistLocation: Toronto, ON M1W 3E8 Duration: 12 Months Job Type: Contract Work Type: Hybrid Preferred Language: BilingualPay: $24-$24.00/hr Job Description: Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.Major Job Duties: Test and image...

  • IT Technical Support Specialist

    1 day ago

    Toronto, Canada TekWissen ® Full time

    Position: IT Technical Support Specialist Location: Toronto, ON M1W 3E8 Duration: 12 Months Job Type: Contract Work Type: Hybrid Preferred Language: Bilingual Pay: $24-$24.00/hr Job Description: Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Major Job...

  • Technical Support Specialist

    1 month ago

    Toronto, Canada Barco Full time

    What’s the opportunity? We are looking for someone who wants to excel in an international working environment by providing a “red carpet” experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges: Support our cinema customers and partners via the Service desk and project a...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Canada Trooh Full time

    **Technical Support Specialist** Toronto (Full-time Permanent) Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting, we have built scale and...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Canada Trooh Full time

    **Technical Support Specialist** Toronto (Full-time Permanent) Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting, we have built scale and...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Canada Wisedocs AI Full time

    Wisedocs is on a mission to make it easy and accessible for any company in the insurance, legal and medical space to understand medical records quickly using AI. Every week, we process millions of pages of medical records, saving our customers hours and hours of manual processing time, and helping them process medical claims much more quickly. We’re...

  • Technical Support Specialist

    2 months ago

    Toronto, Canada Toronto Public Library Full time

    The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give...

  • Technical Support Specialist

    2 months ago

    Toronto, Ontario, Canada Hire DigITalent Full time

    Job Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...

  • Technical Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Hire DigITalent Full time

    Job Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Canada Ontario Dental Association Full time

    Central location, close to transit (TTC), bike lanes - Flexible location of work (hybrid) - Meaningful non-profit organization work Are you a seasoned IT Support Specialist with a knack for troubleshooting? Then come join a team where your skills will shine as brightly as the smiles in our community. We’re the Ontario Dental Association, and we represent...

  • Technical Support Specialist

    1 week ago

    Old Toronto, Ontario, Canada Abbott Laboratories Full time

    Technical Support Specialist - Core Diagnostics (Toronto) page is loaded Technical Support Specialist - Core Diagnostics (Toronto) Apply locations Canada - Ontario - Remote time type Full time posted on Posted 27 Days Ago job requisition id JOB DESCRIPTION:About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's...

  • Program Support and Technical Specialist

    2 weeks ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Canada Samsara Full time

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

  • Program Support and Technical Specialist

    2 months ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...

  • Program Support and Technical Specialist

    1 day ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...

  • Technical Support Specialist

    2 months ago

    Toronto, Canada Dentons Full time

    Toronto, ON, CA- Mar 11, 2024Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80...

  • Technical Support Specialist

    2 days ago

    Toronto, Canada BGIS Full time

    **Who We Are** **SUMMARY** The **Technical Support Specialist **is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of requests including hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software as part of an...