Client Technical Support Specialist

2 weeks ago

Toronto, Canada Benevity Full time

**Meet Benevity**

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more

The Dedicated Client Technical Support Specialist provides advanced, personalized support to client administrators by leveraging in-depth knowledge of the Spark Product and Benevity's processes, alongside the specific details of the client's program. This role demands expertise in both the client's program and the Spark Product, ensuring effective collaboration with internal teams for high-quality, timely support tailored to client administrators' needs.

As an excellent communicator, this specialist collaborates closely with Client Success Managers, other technical support members, Project Managers, and various internal teams to deliver optimal outcomes for our clients and Benevity. With a talent for problem-solving, the specialist quickly identifies and communicates effective solutions, prioritizing consistent communication with client administrators to meet their needs effectively.

Building strong, trusting relationships with clients is fundamental, highlighting the specialist's role in providing a superior tier 2 support experience that our client administrators value.

**What you'll do**:

- Play a key role in maintaining Benevity's top-tier client success standards
- Enable clients to fully leverage Benevity and its product suite for successful outcomes
- Continuously develop expertise in Benevity's offerings
- Establish strong connections with client administrators
- Assist clients with reporting, configuration, product features, and process inquiries to support strategic objectives and program growth
- Support clients in daily program management and adapt to changes or new feature adoption
- Utilize knowledge of Benevity's products and processes for scalable, efficient solutions
- Identify trends in client requests to enhance Benevity's processes and products
- Foster positive relationships with both external and internal stakeholders for prompt, quality resolutions

**What you'll bring**:

- 3+ years in Client Support, Technical Support, or Account Management
- Strong communication and analytical skills, adept at synthesizing and articulating key points
- Exceptional written, verbal, and phone communication skills
- Client-focused with a dedication to quality outcomes
- Success-driven with a clear vision and organizational skills
- Proficient problem solver with a knack for process improvement
- Analytical, with an eye for both big picture and details
- Technically adept, willing to investigate and resolve challenges
- Familiarity with Access databases
- HTML knowledge is a plus
- Growth mindset, eager to learn and improve
- Professional, upholding high standards and timely project completion
- Flexible, knows when to adapt processes
- Results-oriented, resourceful, and committed to promises
- Positive, can-do attitude, adaptable to a fast-paced environment
- Motivated self-starter, effective independently and in teams
- Influential through relationships, expertise, and data
- Experience with B2B SaaS, technology, and a passion for nonprofits
- Background in community investment and employee giving programs beneficial

**Discover your purpose at work**:
We're not employees, we're Benevity-ites. From all locations, backgrounds and walks of life, who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up... If you want a career where you're valued for who you are and challenged to see who you can become

It's time to join Benevity. We're so excited to meet you.

**Where we work**:
At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

**Join a company where DEIB isn't a buzzword**

Diversity, equity, inclusion and belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and te

  • Technical Support Specialist

    3 weeks ago

    Toronto, Canada Hire DigITalent Full time

    Job Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Canada Hire DigITalent Full time

    Job Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...

  • Technical Support Specialist

    5 days ago

    Toronto, Ontario, Canada Hire DigITalent Full time

    Job Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Canada Ontario Dental Association Full time

    Central location, close to transit (TTC), bike lanes - Flexible location of work (hybrid) - Meaningful non-profit organization work Are you a seasoned IT Support Specialist with a knack for troubleshooting? Then come join a team where your skills will shine as brightly as the smiles in our community. We’re the Ontario Dental Association, and we represent...

  • Enterprise Technical Support Specialist

    4 days ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 36621 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:703 Don Mills Road **Job Type & Duration**: Full-Time, Temporary (12 months) vacancy **Hourly Rate and Wage Grade**:$47.54 - $52.10 **Shift Information**: Monday to Friday, 35 hours per...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Canada MatrixHR Full time

    Matrix is hiring a Technical Support Specialist for an exciting position with an Industry Leader in Canada. **Job Details**: - This role is a hybrid of working from home with 1 day per week working in the office. - ** This is a full time, year long temporary contract role** **Qualifications**: - Experience: Minimum 3-5+ years of experience in a diverse...

  • Enterprise Technical Support Specialist

    7 days ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 35701 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:703 Don Mills Rd. **Job Type & Duration**:Permanent, Full-Time **Hourly Rate**:$47.54 - $52.10 **Shift Information**: Monday to Friday, 35 hours per week **Affiliation**: L79 Full-time **Number of...

  • Technical Product Support Specialist

    4 weeks ago

    Toronto, Canada Voiceflow Full time

    **About the Team** To support our rapid growth, we are looking for a Technical Product & Customer Support Specialist. As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with our Enterprise customers & userbase and ensuring that they achieve success with our platform. As a founding member of the...

  • Program Support and Technical Specialist

    4 weeks ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...

  • Enterprise Technical Support Specialist

    3 days ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 33756 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:Metro Hall, 55 John Street **Job Type & Duration**:Permanent, Full-time **Hourly Rate and Wage Grade**:$47-54 - $52.10 per hour, Wage Grade 15 **Shift Information**: Monday to Friday, 35 hours per...

  • Junior/intermediate Technical Support Specialist

    4 weeks ago

    Toronto, Canada GAM Technical Services Full time

    Who Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...

  • Senior Specialist Technical Support

    2 weeks ago

    Toronto, ON, Canada GlassHouse Systems Full time

    GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 30 years, GHS has delivered an enterprise-level of service and support to clients. We are looking for Senior IBMi Specialist to join our team . This is a full-time...

  • Enterprise Technical Support Specialist

    3 days ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 45208 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:703 Don Mills Rd. **Job Type & Duration**:Full-time, Temporary (12 month) Vacancy **Hourly Rate and Wage Grade**:$48.49 - $53.14 **Shift Information**: Monday to Friday, 35 hours per week per...

  • Client Support Specialist

    3 weeks ago

    Toronto, Canada Resume Target Inc Full time

    Company Description Resume Target is an industry leader in professional resume writing services known for their fanatical customer service, client support, and quality of work delivered in North America.  Job Description We are currently looking to hire a Client Support Specialist for our growing sales division. As a Client Support Specialist,...

  • Entry Level Technical Support Specialist

    3 days ago

    Toronto, Canada Minden Gross Full time

    We have an immediate opening for an entry level Technical Support Specialist to work onsite. **Summary of Duties**: *** The Technical Support Specialist, reporting to the Director of Information Technology, will be responsible for the effective ongoing technical support of all firm staff. The individual will also work as part of a team with the other IT...

  • Client Support Specialist

    4 weeks ago

    Toronto, Canada People Corporation Full time

    People Corporation is looking for an individual to join our Group Retirement Solutions team in Toronto as a **Client Support Specialist**. The **Client Support Specialist** role is responsible for providing superior customer service and support for the day-to-day management of all new and existing retirement businesses for People Corporation. This role is...

  • Technical Support Specialist

    1 week ago

    Toronto, Canada Chartered Professional Accountants of Canada Full time

    **About Chartered Professional Accountants of Canada** Chartered Professional Accountants of Canada (CPA Canada) works collaboratively with the provincial, territorial and Bermudian CPA bodies, as it represents the Canadian accounting profession, both nationally and internationally. This collaboration allows the Canadian profession to champion best...

  • IT Technical Support Specialist

    4 weeks ago

    Toronto, ON, Canada SRA Staffing Solutions Full time

    Position Summary Reporting to the Manager, IT Technical Services, the IT Technical Support Specialist is responsible for providing Information Technology (IT) advice, guidance, and support to the Technical Services area and overall IT Department. The IT Technical Support Specialist also maintains Our client ‘s computer systems hardware inventory, lead...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Canada MatrixHR Full time

    Matrix is hiring a Technical Support Specialist for an exciting position with an Industry Leader in Canada. **Job Details**: - This role is a hybrid of working from home with 1 day per week working in the office. - ** This is a full time, year long temporary contract role** **Qualifications**: - Experience: Minimum 3-5 years of experience in a diverse...

  • Technical Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...