Technical Support Specialist

3 weeks ago

Old Toronto, Canada Cynet Systems Inc Full time
Job Description:
Responsibilities:
  • As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner.
  • Dealing with and resolving issues within SLA times.
  • Providing support for the Security Products Intrusion product range.
  • Working on both application software and hardware products.
  • Providing feedback to customers, colleagues, and managers and evaluation of products.
  • As a key players of the NA Technical Support Team, candidates will work within a dynamic environment that provides a platform for candidates to have a considerable impact on processes and products.
  • Candidates are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.
Requirements:
  • Strong Technical Background or Associative Degree or equivalent would be preferred.
  • Tech-savvy individuals who can navigate IT and interactive communication tools.
  • Experience in dealing with hardware and software issues.
  • Strong troubleshooting skills.
  • Action orientated; self-starter takes initiative to resolve issues.
  • Strong communication, interpersonal and problem-solving skills.
  • Highly motivated, and able to develop resilient and positive professional relationships.
  • Quick learner and team worker who provides effective communication with key stakeholders.
Preferred Qualifications:
  • Previous experience in a Technical Support or fault-finding-related role would be helpful.
  • Experience working within the Electronic Security (Intruder Systems) or Communications industry.
  • Understanding of electronic security products and electrical concepts.
  • Understanding of networking principles and concepts.
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