Technical Support Specialist

2 weeks ago

Toronto, Canada Rentsync Full time

Overview
Rentsync provides high quality websites, marketing services, and software solutions to the rental and property management industry throughout Canada. We are looking for a Technical Support Specialist whose main objective is to assist clients with technical support issues while providing a high level of customer satisfaction.

Knowledge/Skills/Abilities
- Has a positive attitude and is a great listener
- Is enthusiastic about helping people and providing meaningful assistance to customers
- Has excellent interpersonal, communication and organization skills
- Works well independently and in a team environment
- Has exceptional attention to detail
- Has advanced technical proficiency in the use of internet technologies
- Is a quick learner and has an exceptional ability to adapt
- Is proficient at navigating web-based programs and can utilize our platforms in the same way our customers do to best empathize with their challenges

Summary of Responsibilities
- Troubleshoot and assist with different issues for customers, as well as project manage issue resolution with other teams
- Answer customer inquiries regarding products, policies, etc.
- Be expected to teach and educate customers on our latest technology advancements and services we offer
- Consult with team members on customer feedback to pinpoint customer pain points anddiscuss solutions
- Ensure clients are making the best use of the software and services we provide, including identifying and communicating recommendations

**Minimum Qualifications**:

- At least two years’ experience working in a customer success or technical support position
- Proven ability to provide troubleshooting assistance to customers in a tech-based capacity

**Preferred Qualifications**:

- Experience in property management or real estate industries
- Have any experience at web design and development companies, or a SaaS based company
- Have fluency in reading, writing, and speaking French

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