Clinic Administrator/ Coordinator-

4 weeks ago


Etobicoke, Canada Voyage Couples Therapy Full time

**About Us**:
Voyage Couples Therapy is a small, community-focused clinic dedicated to supporting individuals and couples as they navigate relational challenges. Based in Etobicoke, we specialize in compassionate, evidence-based care. Our team works collaboratively to provide a warm, supportive environment for both clients and practitioners.

**Position Overview**:
The Clinic Administrator/Coordinator will play a pivotal role as the first point of contact for clients. This role requires exceptional organizational skills, clear communication, and the ability to manage multiple responsibilities to ensure seamless clinic operations and an excellent client experience.

**Responsibilities**:

- Respond to inquiries promptly and empathetically, matching clients with the appropriate clinician based on needs and availability.
- Schedule consultations and appointments, ensuring accuracy and attention to detail.
- Support practitioners with administrative duties, including scheduling, note management, and document preparation & Payments.
- Assist the Clinical Director with documentation, reporting, and other operational tasks.
- Handle data entry, tracking inquiries, follow-ups, and consultations booked using clinic software.
- Troubleshoot and resolve any issues that may arise with clients or administrative processes.
- Support with outreach & Marketing efforts to increase community awareness. (eg: social media platform or participating in outreach initiatives).

**Requirements**:

- Able to multi-task, with a strong willingness to learn.
- Mature, confident, friendly, and able to demonstrate critical thinking skills.
- Previous experience in a client-facing administrative role, preferably in a healthcare or therapy setting.
- Proficiency in administrative software systems (e.g., Jane App, direct billing portals, Google Workspace.)
- Strong organizational and problem-solving skills with the ability to prioritize tasks.
- Excellent verbal and written communication skills.
- A warm, professional, and empathetic approach to client care.
- Ability to work independently while also contributing to a collaborative team environment.
- Pursuing or completed a Master's/Bachelor's degree in Social Work, Counselling, Psychology, or a related field. (Preferred but not required)

**Job Types**: Part-time, Casual

Pay: $18.00-$20.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Etobicoke, ON M8V 3Y3



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