Clinic Manager

20 hours ago

Etobicoke, Canada Triangle Physiotherapy Queens Quay Full time

Triangle Physiotherapy has 8 locations in the GTA with excellent reputations in the communities they are located in. Our goal is to provide our clients with the best rehabilitation services partnered with superior customer service.

Meeting the needs of our patients is where our jobs begin and end We are always looking for ways not only to meet our patient's expectations but to exceed them.

We looking for a mature, dynamic, friendly and detailed oriented individual to work in a fast paced environment.

**Duties include (not limited to)**:
**OFFICE MANAGER ROLE**
- Maintain a highly motivated work environment by communicating regularly in a positive, motivating manner.
- Coach & build a high performing team of front desk staff, administrative (billing & accounts) staff.
- Provide ongoing training & coaching to the reception and administrative team at the location.
- Provide leadership to the team through problem solving and effective communication
- Lead the administrative team and practitioners in order to ensure that the highest standards of customer service are being attained.
- Ensure that clinic policies and procedures are being followed by all members of the team.

**DUTIES AND RESPONSIBILITIES**
- Meet with Clinic Team Leader/Clinic Manager and upper management to report and discuss clinic productivity goals and targets.
- Submit weekly reports to management for review.
- Provide orientation for new administrative staff and new clinicians.
- Manage the work schedule of the front desk team at the location.
- Open/close practitioners schedules as per requirement
- Organize & schedule quarterly staff meetings at the clinic and arrange for food for the meetings.
- Work with the Clinic Team Leader/Clinic Manager to involve the entire team in the Clinic team building event organization & annual Christmas Party.
- Measure and track client satisfaction.
- Monitor level of customer service at the Clinic
- Ensure maintenance of clinic standards.
- Attend any maintenance requirements of the clinic including equipment repairs, computer issues, telephone & internet issues.
- Report to middle and upper management about clinic performance, operational issues, customer service issues.
- Manage and organize inventory on a regular basis.
- To be able to cover shifts in their respective clinic when no one can (even remotely).
- Conducting meeting with their respective billing admins regarding AR
- Coordinating last minute cancellations and reschedules for practitioners due to sickness or emergencies
- Checking in and checking out patients
- Booking appointments over the phone and in-clinic
- Reactivating past patients over the phone
- Providing administrative support to the practitioners to ensure a smooth functioning of the clinic
- Laundry, keeping clinic neat and tidy, inventory management
- Disinfecting frequently touched surfaces as per COVID-19 protocols
- Billing to third party providers, WSIB & Auto Insurance
- Accounts receivable & collections
- Keeping track of all approvals and denials of treatment plans submitted for clients.
- Tracking patient benefit coverage
- Working to ensure an overall 5-Star customer experience for the patient.

**Requirements**:
**One or more of the following is required**:

- Experience in a Physiotherapy clinic, Chiropractic clinic or dental clinic
- Inbound or outbound telephone sales experience
- Experience in a retail sales environment

Other requirements:

- Able to provide highest quality customer service to our patients.
- Well-groomed & presentable personality.
- Excellent phone manners & outstanding people skills.
- Responsible, well organized and able to work under pressure as well as multi-task.
- Ability to think on your feet, problem-solve in unexpected situations
- Fast Learner and Hard working
- Proficient on the computer.
- Able to handle and schedule a high volume of patients per day while retaining the ability to make sure patients follow their treatment plan visit frequencies.
- Positive attitude toward performance improvement and quality management initiatives as well as understanding and interpreting metrics.
- Ability to work 2-3 evening shifts a week and alternate Saturdays

**We offer**:

- Extensive & ongoing training to prepare you for success in this role
- An amazing team to work with
- Company sponsored team dinners and outings
- A culture that supports learning and personal and professional growth
- Competitive pay with the opportunity to make bonuses

Ability to commute/relocate:

- Toronto, ON M5A 0P6: reliably commute or plan to relocate before starting work (required)

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

**Job Types**: Full-time, Permanent

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocat

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