Administrator, Cloud Services

3 weeks ago

Scarborough, Canada Atlantic Packaging Products Ltd Full time

**OVERVIEW**:
From corrugated packaging, paper bags, retail displays, pre-print, supply and inventory management, paper mills and recycling, Atlantic is strategically positioned to provide customers with a total packaging solution.

**THE OPPORTUNITY**:
**RESPONSIBILITIES**:

- Manage and maintain the Office 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
- Monitor the performance and availability of cloud services, proactively identifying and resolving any issues to ensure optimal system performance and uptime.
- Configure and administer user accounts, permissions, and access rights within the Office 365 environment.
- Collaborate with cross-functional teams to plan and implement Office 365 solutions and features that align with business requirements.
- Conduct regular data backups, implement disaster recovery strategies, and ensure the integrity and security of corporate data stored in the cloud.
- Monitor and manage security controls, including identity and access management, data loss prevention, and threat detection.
- Stay up-to-date with the latest trends and best practices in cloud computing, Office 365, and related technologies, and provide recommendations for system enhancements and optimizations.
- Collaborate with IT team members to troubleshoot and resolve user issues related to Office 365 and cloud services promptly.
- Document system configurations, processes, and procedures to maintain an up-to-date knowledge base and ensure effective knowledge sharing among team members.
- Assist in the evaluation, selection, and implementation of new cloud-based solutions and technologies to improve system performance, efficiency, and reliability.

**ROLE REQUIREMENTS**:

- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
- Proven experience as a System Administrator or similar role, with a focus on managing cloud-based infrastructure and Office 365.
- Familiarity with cloud computing concepts, infrastructure, and services, preferably Microsoft Azure.
- Experience in administering security controls and implementing data protection measures in a cloud environment.
- Excellent troubleshooting and problem-solving skills, with the ability to quickly identify and resolve technical issues.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Self-motivated and proactive, with the ability to work independently and prioritize tasks in a fast-paced environment.
- Knowledge of ITIL principles and experience in IT service management would be beneficial.
- Certifications in Office 365 or related cloud technologies (e.g., Microsoft 365 Certified: Enterprise Administrator Expert) would be an advantage.

**Competencies**:
**Customer Focus**:

- Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

**Decision Quality**:

- Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

**Drive for Results**:

- Achieves results within established timelines. Understands and demonstrates that intentions, activities, and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

**Leadership**:

- The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

**Teamwork**:

- Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where nece

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