Housing Administrator

2 weeks ago

Scarborough, Canada Senior Persons Living Connected Full time

**Mission Statement:**:Understand the aspirations of seniors and respond with innovative supports.

**Vision Statement:**:Building inclusive communities where all seniors are connected to living their best possible life.

**Position:**:Housing Administrator
**Full-Time; Permanent)**:
**Hours of Work:**:35 hours per week

**Reports to:**:Director of Facilities and Properties

**Date Posted:**:May 17, 2023

**Deadline:**:Until position is filled

**What to expect when you join SPLC***:

- Competitive compensation with a comprehensive health benefits plan
- Rewarding career that supports meaningful work in our communities
- Training and Professional Development opportunities
- Healthy and safe working environment

**Position Summary**:
The Housing Administrator is responsible for the new simplified rent geared to income program in accordance with the Residential Tenancies Act (RTA) and Housing Services Act (HSA), Supportive Housing, as well as, Life Lease Housing for seniors in a cross functional team setting.

**Responsibilities**:
**1. Housing Administration**:

- Processes administrative and financial information for Rent Geared-to Income (RGI), Market and Life Lease Housing.
- Provides supportive housing that aligns with the national housing strategy geared towards reducing homelessness.
- Administers to the daily operations of all housing administration from the point of prospecting for resident to closing of Life Lease and Rental Agreements.
- Administers to the RGI housing portfolio during tenant intake process including calculations for new tenants and Life Lease transfers in collaboration with cross functional teams.
- Prepares Landlord and Tenant (LTB) Notices and attends Landlord and Tenant Board Tribunal hearings on occasion.

**2. Housing Information Management**:

- Maintains the organization’s internal housing waiting list for potential renters and ensure its accuracy.
- Manages the City of Toronto’s housing portal with potential tenants, vacant unit profiles and photos.
- Maintains accurate housing records (electronic and manual) for tenants and residents in line with the City of Toronto Rent Geared-to-Income Administration and the organization’s policies and procedures.
- Keeps current on trends, legislative housing changes, issues related to homelessness and the Indigenous seniors’ population.
- Maintains awareness of market conditions in order to provide the necessary information to help broaden the organization’s marketing capabilities for housing.
- Maintains, reviews and updates housing communication materials (electronic and manual) to keep residents, staff, family members and other stakeholders current with changes in the SPLC housing community or the wider housing sector.

**3. Communication and Support**:

- Communicates housing information through different media channels and provide updates to all stakeholders where necessary.
- Coordinates and attend meetings, prepares presentations and follow up on concerns.
- Maintains a high level of resident satisfaction and public relations by communicating with residents or their designated representative(s) in a timely and professional manner and resolve their concerns using problem solving or other interpersonal skills.
- Guides and provides counsel to residents to enable compliance with rules and regulations in the lease/purchase agreements, evictions, emergency evacuation, responsibilities on an on-going basis and during the housing orientation process.

**4. Quality improvement initiatives**:

- Identifies and evaluates housing/facilities service gaps with subsequent implementation of recommendations for continuous quality improvement.
- Works cooperatively with all staff, tenants, residents, clients and volunteers to ensure quality services.
- Ensures work meets quality standards and established timelines to support organizational and departmental goals.

**Education**:

- Diploma in Property Management, Marketing, Business Administration or equivalent combination of education and experience

**Experience and Skills**:

- Three years (3) experience in Property Management and or Business Administration
- Experience in Rent-Geared-To-Income administration, supportive housing programs and arranging the move-in and move-out process of residents
- Knowledge of property management principles and legislations such as the Housing Services Act and Residential Tenancies Act, Ontario Health and Safety Act and Ontario Fire Code, AODA
- Knowledge in the use of social media to promote the department’s operations is an asset
- Ability to work with diverse seniors’ population in a social housing, supportive housing and life lease setting
- Excellent communication, interpersonal and presentation skills, with demonstrated tact and diplomacy
- Agile, innovative with the ability to learn new things that supports the housing environment
- Ability to work with cross-function teams as well as independently with mínimal supervision
- Ability to

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