Corporate Services Lead

2 weeks ago


Ottawa, Canada Pinecrest-Queensway Community Health Centre Full time

**Job title**: Corporate Services Lead
**Status**: Regular full-time

**Benefits and eligibility**: Cost-shared health/dental benefits, HOOPP pension eligibility
**Pay scale**: $30.89 - $36.34/ hour

**Who are we?**

Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, Please let us know the nature of the required accommodation.

**Job Summary**

The Corporate Services Lead serves as a champion of the Vision and Mission and promotes an environment that is consistent to the Community Health Centre’s values. The Corporate Services Lead will work with the other members of the Health Centre’s teams to effectively and efficiently serve clients through traditional, non-traditional and innovative approaches to service delivery within the broad determinants of health framework. The major responsibilities of the will be to support the Chief Executive Officer (CEO) in all administrative functions, support the board of directors and oversee corporate systems that support the effective operations of the agency.

**Job Specific Responsibilities**

CEO Support
- Serves as an ambassador for the CEO’s office and role
- Promptly receives and screens incoming telephone calls for the CEO
- Promptly screens and distributes incoming mail, responding where appropriate
- Provides accurate word-processing support by composing and editing a variety of documents. This includes many highly confidential correspondence, memoranda, contract and proposal
- Makes appointments for the CEO
- Develops and maintains a well-organized filing system that permits easy reference and rapid retrieval of information for all corporate services
- Sets agendas and compiles and distributes information for Leadership Team meetings; Takes and distributes Leadership Team meeting minutes
- Develops PowerPoint presentations and other communication vehicles as required
- Arranges travel, hotel and car reservations and prepares itinerary when required
- On behalf of the CEO provides support to the regional committees through setting meetings and taking minutes

Board of Directors Support
- Assists in ensuring Board Members are informed and current on all Health Centre activities and information
- Takes minutes at Board of Directors’ and Board Committee meetings as assigned
- Compiles and posts Board material for meetings and information as required
- Provides support for Board Members and Board Committees
- Prepares room/space/food for Board and Committee meetings

Communications
- Responsible for leading the development and management of the agency communications tools
- Organizational file management
- Maintain the Centre’s website and social media and co-ordinate the development of corporate and internal communications
- Responsible for developing organization communications and managing the organizations social media accounts
- Maintain efficient computerized info systems for corporate services

Supervisory Functions
- Supervises the reception staff team and functions and supports general reception duties of the centre
- Oversees the administrative functions for the organization to facilitate a coordinated approach to administration across the centre

Project management
- Oversees the allocation of funding and grants
- Support the work of accreditation preparation and other organizational quality improvement initiatives
- Take a lead in the planning of the annual general meeting
- Performs other duties as assigned

**Qualifications**

Education
- Secondary school diploma and post-secondary training in office administration or a related program, or an equivalent combination of experience and education

Professional Experience
- 5 years senior administrative support experience

Key Competencies
- Website and database management
- Organizational communications
- Proficiency with word processing and desktop publishing software essential, as is knowledge of operating systems and basis system troubleshooting
- Ability to train and support staff in office computer systems

Personal Suitability/Other Requirements
- Knowledge of health and social services
- Ability to work independently and as a member of an administrative support team
- Ability to work flexible hours
- Bilingual (English/French) preferred; Other languages an asset



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