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Customer Service Rep

5 months ago

Toronto, Canada Rogers Communications Full time

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:
**Responsibilities**:

- Answer inbound Wireless Home Internet calls as well making outbound sales calls.
- Complete accurate transactions in a timely manner
- Incorporate feedback on a regular basis, to improve your personal and professional development
- Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
- Embrace change in a fast-paced, performance driven team environment
- Understanding the importance of documentation and sharing information across teams.
- Demonstrating commitment to stay up to date with work processes, policies and company information.
- Adapt to change as we are launching Wireless Home Internet and are supporting and collaborating with many new projects.
- Identify and secure sales opportunities during customer interactions focusing on Wireless Home Internet
- To be able to work on your own and in a team environment.
- To work various 8 hour shifts including weekends, 365 days a year in our continuous Customer Service Call center.

**Minimum Qualifications**:

- Completion of high school diploma or higher
- Customer Champion: passionate about providing world class customer service and sales solutions
- Confidence to take ownership of problems
- Available to work on a flexible schedule covering our 8 hour rotating shifts including days, evenings, weekends and statutory holidays to meet customer demand
- Possess multitasking abilities
- Must beaccountable to work schedules
- Demonstrated ability to positively influence others
- Demonstrated ability to problem solve in a time pressure environment.
- Strong attention to detail, patience and good active listening skills

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1090 Upper Wellington Street (47), Hamilton, ON
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 281380

Posting Notes: Customer Experience