Customer Support Rep

3 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
Reporting to the Senior Manager, Business Operations, the Customer Support Services Rep will provide a high level of customer service and admin support for the Facilities Operations team, including: Facilities Ops Admin, Mailroom, Move Team, Housekeeping, Linen, Transport, Plant Operations and Protection Services.

**Here¿s What You¿ll Get To Do**:
The Customer Support Services rep will support the day-to-day activities of the Facilities Ops admin functions.
- Supports day to day activities of the admin team; acts as a back up for the mail room
- Respond to inquiries and triage calls to appropriate respondents
- Ensure all administrative tasks including but not limited to are completed and processed within pre-determined timelines:

- Works with Management to maintain integrity of asset data
- Perform other duties as required by management

**Here¿s What You¿ll Need**:
Skills/Experience Required:

- 2-3 years of customer service or administrative experience
- Experience working in a hospital environment preferred
- Proficient is using Microsoft Office, mainly Excel
- Experience working with various software solutions such as Peoplesoft, Sharepoint
- A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion

Skills/Experience Desired:

- Detailed oriented and works under a sense of urgency
- Demonstrates superior communications skills, both verbal and written
- Strong administrative and organizational skills
- Ability to work effectively in ambiguous changing situations
- Exceptional interpersonal skills and customer service focused
- Team Player - ability to work independently and within a team
- Collaborates with others to achieve operational goals
- Commitment to Hospital policies and procedures
- Excellent judgment, tact and diplomacy

**Employment Type**: 1 year contract with modified benefits. On -site position.

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital¿s receipt of all necessary documentation.

**How to Apply

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