Customer Experience Manager
2 days ago
Job Summary: We are seeking a highly skilled Tayco Experience Champion to lead the Customer Service, Claims and Order Entry teams in creating a culture that showcases superior Customer service and core values at Tayco.
Responsibilities:
- Lead the Customer Service teams: Organize, prioritize, and schedule work assignments to ensure the execution of high-quality Customer Service at Tayco.
- Create strategic plans: Develop and implement Customer Experience plans in conjunction with Sales and Marketing to enhance the Customer experience.
- Cultivate relationships: Establish and maintain lasting relationships with Independent Sales Reps and Dealers to ensure their Customer experience is superior.
- Implement change: Drive organizational change in the Order Entry and Claims processes and procedures to improve efficiency and productivity.
- Coach and train team members: Provide coaching, training, and feedback to team members to ensure they are equipped to deliver exceptional Customer service.
- Analyze performance metrics: Analyze performance metrics to identify areas for improvement and implement corrective actions.
Requirements:
- Customer experience expertise: 3-5 years of experience in Customer Experience roles and people management.
- Strong communication skills: Ability to communicate effectively with team members, Independent Sales Reps, and Dealers.
- Leadership skills: Ability to lead and manage a high-performance team to meet and exceed Customer satisfaction.
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