Administrative Coordinator

2 months ago

Orillia, Canada Happy at Home Support Services Inc. Full time

**Position Overview**:
**Key Responsibilities**:
1. Liaison for Ontario Health at Home:

- Serve as the primary point of contact for Ontario Health at Home, ensuring effective communication and coordination.
- Submit necessary reports and documentation in accordance with Ontario Health requirements.
- Compile and report client and service statistics to Ontario Health at Home as required.

2. Scheduling and Coordination:

- Coordinate and manage staff and client schedules, ensuring optimal service coverage.
- Resolve scheduling conflicts and communicate updates to clients and staff in a timely manner.
- Maintain accurate and up-to-date scheduling records and systems.

3. Client and Staff Communication:

- Act as the main point of contact for both clients and staff, addressing inquiries, concerns, and requests.
- Maintain positive, professional communication to ensure client satisfaction and staff engagement.
- Escalate issues as needed to ensure timely resolution.

4. Reporting and Data Management:

- Prepare and maintain reports on client services, staff performance, and other key metrics.
- Provide timely and accurate reporting to Ontario Health and internal leadership teams.

5. Human Resources Coordination:

- Ensure that all staff meet HR compliance requirements, including certifications, training, and policies.
- Assist with HR-related tasks such as onboarding, maintaining employee records, and coordinating training.
- Support compliance with regulatory requirements and company policies.
- Assist in processing payroll, tracking attendance, and handling other HR administrative duties.

6. Administrative Support:

- Provide general administrative assistance to the leadership team, including document preparation, correspondence, and meeting coordination.
- Manage office supplies, answer phones, and ensure a welcoming and professional environment for clients and staff.
- Support ad hoc projects and initiatives as needed.

7. First Point of Contact:

- Act as the first point of contact for all business inquiries, ensuring a professional and courteous response.
- Direct calls and inquiries to the appropriate departments or individuals.
- Handle confidential information with discretion.

8. On-Call Responsibilities:

- Be available for on-call rotation - duties, including addressing urgent staff or client concerns outside of regular business hours.
- Provide timely responses to on-call inquiries and resolve any immediate issues.

**Qualifications**:

- Diploma or degree in Business Administration, or related field (or equivalent work experience).
- experience in an administrative role is an asset but not required
- strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
- Confident in both verbal and written communication.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and scheduling software.
- Experience in the healthcare or home care sector is an asset.
- Ability to work independently with a high level of discretion and professionalism.
- Comfortable and able to demonstrate at a working interview, working with computers and using technology to manage administrative tasks and reporting.
- Fluent is French is an asset but not required

Work Environment:

- This is a full-time position based in Orillia
- Flexible schedule
- Company provided phone and laptop for work purposes.
- On-site Parking
- On-call work rotation is required to accommodate client, and staff needs outside of normal business hours.

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Application question(s):

- Are you located in Orillia or surrounding area?

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (required)

Work Location: In person

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