Client Service Administrator

6 months ago

Montréal, Canada Vialto Partners Full time

Company Description

Vialto Partners is a Global Mobility Tax and Immigration Services Business, made up of approximately 6,000 people, including around 160 partners, across 41 territories. The practice services more than 3,000 multinational and distributed workforce clients worldwide.

Vialto Partners’ purpose is derived from the belief that they can make a difference in the world by promoting mobility and global careers as a positive force for good. Our purpose is to make mobility and global careers easy so businesses can grow, and societies can thrive.

At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technologies to unlock business and human growth.

With more than a year since our inception, we continue to see significant growth and are excited to be able to offer more great opportunities to consult with our clients and continue to shape the future of the global mobility business.

Our Canadian team is a strong national practice focused on collaboration and teamwork, resulting in a great client experience. We provide both Canadian and US compliance and consulting services to clients, providing a great opportunity to develop additional tax technical knowledge and consulting skills throughout your career.

Our teams in the Greater Toronto Area (“GTA”), Montreal, Calgary and Vancouver have diverse backgrounds, languages and cultures which mirrors our business and our clients, living the concept that diversity makes us stronger. We have growing markets across the country and are looking for individuals to take ownership of client engagements and relationships, using business acumen and a consulting mindset, to provide assistance in the areas of remote work, business travelers, global payroll, and managed services.

**Job Description**:
As a Client Service Administrator, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Professional skills and responsibilities for this role include but are not limited to:
- Involvement in various client teams, being the primary point of contact, where appropriate.
- Working directly with client contacts and fully understanding the client’s business, policies, procedures and issues and opportunities related to their mobile employees.
- Participation in client meetings and business development activities.
- Responsibility for the engagement administration to allow all staff to focus on the right work.
- Tracking and supporting client deadlines.
- Coordination of payroll, tax notices and compliance season workflow.
- Working with the team to identify opportunities to automate work to reduce hours, share knowledge and ideas.
- Assisting engagement leaders with the billing process.
- Collaborating with other CSA’s nationally to share knowledge, materials and best practices.

**Qualifications**:

- Experience in customer service
- A strong grasp of technology, including MS office and Google Suite of products
- Effective written and verbal communication skills, ability to communicate and manage expectations with clients
- Demonstrated self-motivation and a desire to take responsibility for personal growth and development
- Ability to work effectively under pressure without compromising professional standards or quality of work
- A demonstrated commitment to valuing differences and working alongside diverse people and Perspectives
- Flexible in terms of work schedule as services all Canadian time zones and overtime is required

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