Director of Client Services

4 days ago


Montréal, Canada Chrono Innovation Full time

**Chrono Innovation**:
Chrono Innovation is a fast-growing tech startup that provides a cutting-edge solution to help people manage their time more effectively. Our flagship product, ChronPlatform, is designed to optimize productivity and streamline workflows by automating time-tracking and task management.
At Chrono, we arm upstarts with the tools to adapt and thrive quicker.
‍THE CHRONO APPROACH
We’re here for when our partners need a fresh perspective, an ambitious advantage and a strong, wise ally to set them up for success.
We deliver innovative and creative solutions so our partners can remain focused, nimble and daring. We earn the trust of our partners through transparency, honesty and reliable delivery.
WE VALUE
**People**:
Our clients aren’t clients, they’re our partners. They’re people with whom we build meaningful, mutually beneficial long-term relationships.
**Trust**:
We earn the trust of our partners through transparency, honesty, and reliable delivery. To nurture the relationship, we get to know them as people — through natural conversation, we learn about them and their lives.
**Clarity**:
We rely on clarity to strengthen our partnerships. We keep our partners informed every step of the way — they’re never left wondering about the state of their initiatives.
OUR SERVICES
- Product Development
- Software Engineering
- Growth & Acceleration
- Cloud Infrastructure

OUR PRODUCTS
- ChronoPlatform

**Role**:
We’re seeking a Director of Client Services to join our Revenue and Growth team and lead client success initiatives. This role is crucial for driving long-term client relationships, ensuring top-tier service delivery, and supporting Chrono’s reputation as a trusted partner. As the Director of Client Services, you will work closely with product, marketing, and engineering teams to shape and implement client-centered strategies.
As the Director of Client Services, you will be responsible for:

- Portfolio Management: Build and maintain strong client relationships, understand their needs, and deliver innovative solutions.
- Project Oversight: Oversee and structure client projects in collaboration with two project managers (PMs) to ensure objectives are met in line with Chrono’s standards.
- Risk and Contract Management: Negotiate and manage contracts to minimize risk and ensure KPI compliance.
- Strategic Development: Collaborate with the Head of Services and leadership team to establish upsell and pricing strategies.
- Client Success Optimization: Develop and implement client success strategies to improve retention, satisfaction, and long-term client engagement, positioning Chrono as a trusted partner in their growth journey.
- Financial Oversight and KPI Monitoring: Oversee project budgets, estimate costs, and track key performance indicators.
- PM Team Support: Guide project managers in their daily responsibilities and coordinate with the sales team to align service and growth goals.

Team Structure and Collaboration
- This position reports directly to the Head of Services and involves close collaboration with project managers as well as the leadership and sales teams.

**Qualifications**:

- You have a Bachelor’s degree in business administration, or a related field.
- You bring over 5 years of experience in client services or account management, ideally from an agency environment with a focus on tech-driven projects.
- You have a proven track record in managing client accounts, setting clear expectations, and overseeing successful project deliverables.
- You excel in communication, negotiation, and presentations, with a natural ability to connect and engage with clients.
- You’re an analytical thinker and problem-solver, able to assess client needs and craft customized solutions that meet their objectives.
- You’re skilled at collaborating across functions, working with various teams to develop and execute strategies centered on client success.
- You have experience leading teams, structuring processes, and guiding projects through their lifecycle to ensure quality and consistency.
- You understand contract management, risk mitigation, and financial planning, and you’re comfortable overseeing budgets to maintain profitability.
- You work effectively in fast-paced, results-oriented environments, adapting to changing priorities with ease.
- You’re bilingual, proficient in both English and French, and can communicate effectively in both languages.

**Advantages**:

- Experience in a startup or high-growth tech environment.
- Familiarity with Chrono Innovation’s tech stack (e.g.,.NET, Node, React, Google Cloud, AWS).

**You are a good fit if**:
You’re a natural leader with a strong background in client services and account management, particularly within the tech or software industry. You have a client-first mindset, always seeking to build meaningful, long-term relationships and prioritize client success. Excellent communication and negotiation skills come naturally to you, and you’re comforta


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