Reservations Coordinator

2 months ago

Squamish, Canada Canadian Outback Rafting Co Full time

Canadian Outback Rafting Company (Squamish, BC) has been operating adventures in the Sea to Sky Region since 1992. We are looking for motivated, energetic and outgoing Reservations Coordinators for the 2023 season. Our team has fun at work and outside of work, regular staff BBQs and volleyball nights, tours (bungee, flightseeing, ziplining) with other activity businesses in the corridor and many other adventures. The people we employ love to be in nature and are welcoming when it comes to joining them on the many activities Squamish has to offer.

Our mission is to empower people through shared experiences of learning, discovery and laughter. To stretch boundaries, challenge assumptions and think differently. We believe that everyone has the ability to feel wonder, about the world around them, and in the things they are able to accomplish.

**Responsibilities & Duties**:

- Providing outstanding customer service and dealing with all customer queries
- Booking adventures, taking payments and corresponding with customers
- Managing reseller relationships, building contacts and visiting stakeholders
- Developing positive relationships with customers and manage feedback effectively
- Helping to support marketing and promotions to drive sales throughout the season
- Greeting clients and assisting with waivers, communicating changes to client numbers to the operational team in a timely manner
- Prepping audio video equipment for the return of the trip
- Handling and editing photo and video material for sales and promotion
- Assisting with online and social media marketing efforts
- Assisting with scheduling and logistics as bookings are received
- Understanding and assisting in emergency protocols

**Work Schedule**:
**Compensation**: $20 -$23 depending on experience.

**Reports to**: Sales & Marketing Manager

**Contract from**: May - September 30, 2023 (flexible)

**Available Positions**: 3
- Job Requirements/Qualifications:

- **Qualifications**:
Excellent written and oral communication skills

Outstanding sales and customer service skills

Outgoing, confident fun personality with strong people skills

Excellent time management, planning and organizational skills

Ability to multi task and maintain a strong attention to detail

Ability to work in a fast paced, high pressured environment

Patient, understanding and able to deal with customer concerns

Fully computer literate with knowledge of MS Word and Excel

Knowledge of social media is considered an asset

Knowledge of video editing is considered an asset
- Salary/Wage: $21-$24/hr
- Job Application Process:

- **To Apply**:

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