Front Desk Agent

3 weeks ago

Squamish, Canada Executive Hotels Full time



Job Description: Guest Services Representative

First impressions are everything As a Guest Services Representative with Executive Suites Hotel and Resort Squamish you will have the opportunity to create lasting memories for every guest; welcoming them from the moment they walk in the doors

Hotel Overview: Executive Suites Hotel and Resort Squamish provides a choice of 111 Studio, One or Two Bedroom Hotel Suites that offer comfortable, mountain-influenced, condo-style accommodations with world-class amenities and scenic views.

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Checking guests in and out of hotel per Executive Hotel Standards
  • Handles guest complaints and concerns in an efficient and timely manner
  • Oversees VIP guests; arrivals and departures
  • Coordinating and multi-tasking job duties in a busy environment
  • Cross-trained in all functions of the Front office department: Night Audit, Switchboard, etc.
  • Reservations- comfortable with booking reservations
  • Processing guests’ accounts
  • Works with a balanced a cash float
  • Provides excellent customer service as per hotel standards
  • Greets guests as they enter and exit the hotel.
  • Provides information regarding the Hotel, town attractions, activities etc.
•Excellent communication and organizational skills * •Strong interpersonal and problem solving abilities * •Highly responsible & reliable * •Ability to work cohesively with fellow colleagues as part of a team * •Ability to work well unsupervised, at a fast pace while maintaining quality standards * •Ability to focus attention on guest needs, remaining calm and courteous at all times * •Impeccable grooming and presentation * •Completely fluent English language skills, both written and verbal * •Commitment to provide excellent service and exceed guests' expectations * •Must be available to work varying shifts, overtime, weekends and holidays

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