Reservations Coordinator Summer Season

4 weeks ago


Squamish, Canada Canadian Outback Rafting Co Full time

Canadian Outback Rafting Company (Squamish, BC) has been operating adventures in the Sea to Sky Region since 1992. Our team has fun at work and outside of work, regular staff BBQ's and volleyball nights, tours with other activity businesses (bungee, ziplines, etc) in the corridor and many other adventures. The people we employ love to be in nature and are welcoming when it comes to joining them on the many activities Squamish has to offer.

We are looking for motivated, energetic and outgoing Reservations Coordinators for the 2023 season. This position has start dates in May and goes through until late-August and mid-September.

Our mission is to empower people through shared experiences of learning, discovery and laughter. To stretch boundaries, challenge assumptions and think differently. We believe that everyone has the ability to feel wonder, about the world around them, and in the things they are able to accomplish.

**Responsibilities & Duties**:

- Providing outstanding customer service and dealing with all customer queries
- Booking adventures, taking payments and corresponding with customers
- Developing positive relationships with customers and managing feedback effectively
- Helping to support marketing and promotions to drive sales throughout the season
- Greeting clients and assisting with waivers, communicating changes to client numbers to the operational team in a timely manner
- Prepping photo equipment for the return of the trip
- Handling and editing photo and video material for sales and promotion
- Assisting with online and social media marketing efforts
- Assisting with scheduling and logistics as bookings are received
- Understanding and assisting in emergency protocols

**Qualifications**:

- Excellent written and oral communication skills
- Outstanding sales and customer service skills
- Outgoing, confident fun personality with strong people skills
- Excellent time management, planning and organizational skills
- Ability to multitask and maintain a strong attention to detail
- Ability to work in a fast paced, high pressured environment
- Patient, understanding and able to deal with customer concerns
- Fully computer literate with knowledge of MS Word and Excel
- Knowledge of social media is considered an asset
- Knowledge of video editing is considered an asset

**Work Schedule**:
**Compensation** : Hourly wage based on experience.

**Job Types**: Part-time, Seasonal
Contract length: 4 months

Pay: $21.00-$23.00 per hour

**Benefits**:

- Company events
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Tips

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-05-21



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