Warranty Technician

3 months ago

Calgary, Canada The Minto Group Full time

**Build your future at Minto**
Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

**Your offer will include**:

- Competitive salary
- Annual bonus + benefits effective 1 st day + RRSP matching plan + 3 weeks’ vacation
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions
- Flexible summer hoursMany exciting career opportunities

**Your Role on our Team**:
The Warranty Service Technician is responsible for conducting minor general repairs and providing a high level of customer service with quality workmanship to Minto Homeowners in occupied residential homes after various inspections are completed.

**In this role, you will**:

- Conducts interior repairs on windows, doors, frames, baseboards, wood floors and carpets, tiles and grout, finishing carpentry (i.e. trim) and framing, cabinetry, drywall and taping, etc.;
- Conducts exterior repairs on roofing, decking, foundation walls, attic insulation, sealants and waterproofing, brickwork and siding, etc.;
- Installs bathroom accessories when needed;
- Performs touch up painting when required;
- Reports defects and damages to Inspector/coordinator if applicable;
- Improves, corrects and reports concerns in quality workmanship;
- Completes repairs when deemed necessary from the Minto Pre-Delivery Inspection and Pre-Delivery Orientation deficiencies that is conducted with the purchaser;
- Conducts minor repairs on electrical and plumbing fixtures, and mechanical ventilation systems;
- Troubleshoots with Site Superintendents and Finishing Site Superintendents on issues needing to be resolved;
- Completes work orders and obtains trade assistance in conducting repairs when required;
- Maintains the highest standards of quality workmanship and leaves space clean after repairs;
- Communicates and deals with the homeowners face to face with regards to their deficiencies;
- Communicates and coordinates with cleaners, team members, construction and property management to ensure customer satisfaction at all levels;
- Other duties within the scope, spirit and purpose of the job, as requested by management;
- Provide Coordinator completed paperwork for service calls on a daily basis for processing, making all notes, time for follow up if needed, rebooking dates if needed;
- Assess all work orders prior to appointments for any unclear work orders or desk assessments; communicate with coordinator, inspectors and manager if needed.Recognize opportunities to provide WOW factor to the home owner during the service appointment including additional requests (within reason).

**We would like you to have**:

- High School Diploma is required. Post graduate education i.e. College Diploma in construction or related trade is an asset.
- A minimum of five to seven (5-7) years of relevant work experience in the construction industry.
- Microsoft Office (Word and Excel), Outlook
- Knowledge in the framing, plumbing, electrical and carpentry fields.
- Knowledge in home building would be an asset
- Ability to operate and handle power tools
- Working at heights certification would be an asset
- Electrical safety certification would be an asset
- Communication skills (listening, verbal and written)
- Problem Solving
- Organizational and time management skills
- Attention to detail
- Team player
- Customer Service focused
- Knowledge of Tarion Warranty Corporation Construction Performance Guidelines and Warranty Coverage is an assetKnowledge of construction processes and repair methods as well as quality finishing work is an asset

- Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.- #TAS2_

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