Warranty Analyst

Job description

**Job Post Closing Date**

October 9, 2024

**Department**:
Admin/Service

**Position Type**:
Full Time

**Location**:
Calgary

**Shift**:
Monday - Friday

**Wage**:
$30-35/hour depending on experience

**About GreatWest Kenworth**

Proudly headquartered in Calgary, GreatWest Kenworth has been a cornerstone in Alberta's heavy-duty trucking sector for over 50 years. With seven branches strategically positioned across the province, including Calgary, Balzac, Red Deer, Lethbridge, Redcliff, Fox Creek (Parts only) and Clairmont, we are committed to upholding our role as the premier Heavy Duty Truck dealership.

We provide an excellent work environment, competitive salary, stability, and career progression avenues to skilled and dedicated professionals. Are you excited about our products and becoming part of a winning team? We invite hardworking individuals with skills and experience to contribute to our dynamic Alberta team.

**Warranty Analyst**

The warranty analyst will work in a fast-paced environment where you will work closely with the service mangers and technicians to accurately, and efficiently file warranty claims. Reporting to the service Director, this role offers challenges as you’ll have a chance to work with the latest technology, giving you an opportunity to showcase your skills and experience. If you are an independent problem-solver with a passion for the industry, we want you to be a valuable member of the GreatWest Kenworth team.

**Warranty Responsibilities**
- Check for new, review and stay current of warranty updates, bulletins, campaigns, and their procedures, distribute throughout department
- Work with foreman and technicians to ensure warranty procedures are correct within repair plans and claim stories to maximize SRT recovery, have appropriate Cummins EDS, MX SupportLink Case numbers, and any vendor RMA’s or equivalent.
- Filing, processing paperwork, reviewing work orders
- Reviewing and processing/submitting warranty registrations for engine warranty inspections and overhauls (OPT, NOW, Encore, etc.)
- Work within policy request system procedures for Kenworth and Cummins
- Be responsible for monitoring and maintaining open work order reports
- Responsible for administering and processing warranty claims, returning warranty parts and efficiently track and keeping current on warranty claims and cores, maintaining the warranty parts room
- Communicate with and advise central warranty dept. when RO’s are ready to close/submit and on allocation for charges or credits to customers
- Filing, organizing, and preparing internal and external mail
- Managing and matching PO’s to invoices, processing, electronic copying to file and forwarding to payables dept.
- Assist manager with supervising/adjusting service dept. time punches for payroll, monitor & reconcile DSI and Avanti time clocks, make necessary changes to tech and work order times
- Be highly organized with processing paperwork, filing and ability to multitask

**Other Related Skills**:

- Be able to speak, read, write, and comprehend to ensure effective communication with employees and customers.
- General computer and software diagnostics skills.
- The ability to withstand work-related deadlines and pressures.
- Must be able to sit, kneel, lift, walk, and carry for extended periods.
- Must be able to travel to the US for additional technical training
- Previous Kenworht or Peterbilt experience considered an asset
- Must have previous warranty experience

At GreatWest Kenworth, our employers are committed to setting you up for success and here’s how:

- **Education** - Offering additional training to further your skill set from outside vendors like Kenworth, Cummins, Eaton and more.
- **Property Protection**:

- Being competitive with employee benefits like Toolbox Insurance to ensure your property is safe when it’s in our dealership
- **Safety** - Being the foundation for your role, we at GreatWest Kenworth are committed to physical safety in our work sites and safety in belonging to a team
- **Total Rewards **- We offer industry competitive pay with both short term and long-term incentives to reward your hard work. Our Employees have fully paid medical, dental and life insurance benefits available to them and their families, as well as other programs to support your lifestyle in and out of work.

GreatWest Kenworth is an equal opportunity employer who values diversity in our workforce. We work to ensure that our policies and practices protect individuals and groups under applicable human rights legislation. We will respond to accessibility accommodations by applicants upon request.

**Recruitment Fraud