Warranty Service Technician
2 months ago
Location
Calgary - 4906 Richard Road SW
Business
As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.
We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind - to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.
Learn more
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Your Team
The Warranty Service Technician, is a front line position responsible and accountable for conducting all regularly scheduled Customer Orientations (2, 12 and 18 month warranty reviews), as well as attending to any “call-in” customer service requests.
This role is responsible for personally inspecting and evaluating all homeowner warranty concerns, providing solutions to concerns, and for ensuring all post-occupancy related warranty concerns are completed in accordance with Brookfield Residential’s Service and Warranty Policies and Provincial New Home Warranty guidelines. The Warranty Service Technician shares responsibility for managing after hour emergency service with their peers as per the “on-call” schedule rotation.
Your Key Deliverables- Manage communications with homeowners and trades in a professional, courteous and timely manner- Educate and answer all inquiries received from homeowners, regarding home maintenance and product performance. Liaison to homeowners and trade contractors- Clearly set homeowner expectations during the service journey through effective and efficient communication- Provide feedback and solutions on repetitive customer care concerns, recommend improvements to products / practices- Attend regular customer care departmental meetings- Review homes during the construction process to assess and provide solutions to mitigate potential risk of design, material and or workmanship to develop into systemic warranty items- Use advanced troubleshooting processes, diagnostic tools and expertise to identify and resolve complex issues within a home- Conduct thorough two, twelve and eighteen month home inspections with home owner or designate- Perform any additional required inspection with home owner or designate- Support Construction team with and attend Customer Orientations (Pre-occupancy) and Occupancy (possession) inspections as required- Use expert knowledge of New Home Warranty Workmanship and Materials Performance Guidelines to determine and action warrantable items- Ensure accurate reporting of key service metrics for area of responsibility is provided to the Supervisor- Communicate internally with Service Manager, Supervisors and Customer Care team on any pending customer escalations or unusual service situations- Coordinate walk through schedules with Coordinator and work order details- Collaboratively establish guidelines with Supervisor and Coordinator to manage work order volumes and meet strategic objectives for work order closing rates and timeframes- Manage, plan and execute complex repairs involving multiple scopes of work and verifying work by trades while ensuring a high quality of workmanship- Hold trades accountable for service performance in concert with Supervisor and Coordinator- Assess, report and mitigate field level safety hazards for both self and trades
Must Haves- 3 to 5 years Residential Construction or Renovation Experience- Progressive Customer Service Experience- Proficient computer skills- Excellent interpersonal and communication skills, both verbal and written
Your Opportunity
We are proud to offer our employees what they value most:
- Competitive compensation- Excellent extended medical, dental and vision benefits beginning day 1- RRSP program, contributions begins day 1- Career development programs- Paid Volunteer Hours- Paid parental leave- Family planning assistance including IVF, surrogacy and adoptions options- Wellness and mental health resources- Pet insurance offering- A culture based on our values of Passion, Integrity and Community
LI-BT1
BRP
-
Service & Warranty Technician
5 months ago
Calgary, Canada Trico Homes Full time**Service & Warranty Technician**: **Department**: - Service & Warranty**Location**: - Calgary, AB**There are jobs - and there are careers.** Guided by our five core values, you have the chance to do the kind of work that adds up to something meaningful. The opportunity to challenge yourself and learn new skills. The prospect of being surrounded by smart,...
-
Service & Warranty Technician
2 weeks ago
Calgary, Canada Look Master Builder Calgary Inc. Full timeWe are a medium size home builder looking to add a full time Service & Warranty Technician. Our company is passionate about home building and strives to continuously exceed customer expectations. Join a team that does what it takes to get the job done right every time. **Position Overview** This position requires someone to have strong organizational...
-
Warranty Service Technician
2 months ago
Calgary, Canada Brookfield Residential Full timeLocation Calgary - 4906 Richard Road SW Business As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From...
-
Warranty Service Technician
5 months ago
Calgary, Canada Hopewell Capital Corpor Full time**Title: Service Technician** **Company: Hopewell **Residential Management** *** **Department: Service** **City: Calgary** Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a...
-
Warranty Technician
1 month ago
Calgary, Canada Rohit Group Full timeThe Warranty Technician is a key member of the Construction team, responsible for providing customer care, quality control, and warranty on all Rohit properties. ESSENTIAL FUNCTIONS - Scheduling and conducting warranty walk-throughs and inspections with customers at one month and one-year warranty appointments (trade days) to facilitate minor home repair...
-
Service and Warranty Technician
5 months ago
Calgary, Canada Shane Homes Full timeAre you an energetic, service-oriented individual who has a passion for wowing your customers? Shane Homes, a leading residential home builder, has an opportunity to join its customer service team! **Why join our Team?** At Shane Homes we pride ourselves on providing our employees with challenging job roles and opportunities for advancement within our...
-
Warranty-service Technician, Nuvista Homes
1 month ago
Calgary, Canada Qualico Developments Canada Ltd. Full time**Title**:Warranty-Service Technician (residential new home construction) **Location**:Calgary and surrounding area At NuVista Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee...
-
Warranty Coordinator
2 months ago
Calgary, Canada Rohit Management Inc Full timeOVERVIEW As a Warranty Coordinator in Calgary, you will ensure an excellent customer experience by managing warranty and seasonal inquiries with professionalism and efficiency. Your role involves coordinating with trades and the Construction team, scheduling inspections, updating records on our online portal, and handling customer communications. Strong...
-
Warranty Technician
2 months ago
Calgary, Canada The Minto Group Full time**Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great...
-
Warranty Analyst
2 months ago
Calgary, Canada Greatwest Kenworth Calgary Full timeJob description **Job Post Closing Date** October 9, 2024 **Department**: Admin/Service **Position Type**: Full Time **Location**: Calgary **Shift**: Monday - Friday **Wage**: $30-35/hour depending on experience **About GreatWest Kenworth** Proudly headquartered in Calgary, GreatWest Kenworth has been a cornerstone in Alberta's heavy-duty trucking...
-
New Home Warranty Technician
2 months ago
Calgary, Canada Excel Homes Full timeExcel Homes is looking for a **New Home Warranty Technician **to join our passionate, industry leading team. If you’re looking for an innovative company that’s focused on growth and is on a mission to create an unforgettable customer experience, please read on. **The Role** The **New Home Warranty Technician** is responsible ensuring new home warranty...
-
Warranty and Field Technician
1 month ago
Calgary, Canada Akash Homes Full timeAt Akash Homes, we're not just about constructing buildings; we're dedicated to crafting high-quality homes that everyone can cherish. With operations in Edmonton, Calgary, Winnipeg, and surrounding areas, we specialize in starter and move-up homes in sustainable communities at attainable prices. We are looking for a Warranty Technician to join our Warranty...
-
Warranty Advisor
5 months ago
Calgary, Canada Woody's RV World Full timeWoody's RV World Calgary currently hiring for a Full-Time Warranty Advisor. **Requirements**: - Working knowledge of the guidelines of the warranty process of each manufacturer - Ability to process the warranty claims within the guidelines of each manufacturer - Ability to look up flat-rate codes for each manufacturer - Computer skills - Office suite,...
-
Warranty clerk
3 weeks ago
Calgary, Canada Village Honda Full timeLocation: Ave NW Calgary, AB T3R 1R8Salary: $25.00 hourly / 40 hours per weekTerms of employment: Permanent employment; Full-timeStart date: Starts as soon as possibleBenefits: Financial benefits; Group insurance benefits (Available after 3 months of employment); Pension plan; Registered Retirement Savings Plan (RRSP)Vacancies: 2 vacanciesOverviewLanguages:-...
-
Warranty clerk
3 weeks ago
Calgary, Canada Village Honda Full timeLocation: Ave NW Calgary, AB T3 R 1 R8Salary: $25.00 hourly / 40 hours per weekTerms of employment: Permanent employment; Full-timeStart date: Starts as soon as possibleBenefits: Financial benefits; Group insurance benefits (Available after 3 months of employment); Pension plan; Registered Retirement Savings Plan (RRSP)Vacancies: 2...
-
Warranty Coordinator
5 months ago
Calgary, Canada Rohit Group Full time**Are you Bold?** Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people. **Warranty Coordinator** The warranty...
-
Warranty clerk
3 months ago
Calgary, Canada Village Honda Full timeLocation: Ave NW Calgary, AB T3R 1R8Salary: $25.00 hourly / 40 hours per weekTerms of employment: Permanent employment; Full-timeStart date: Starts as soon as possibleBenefits: Financial benefits; Group insurance benefits (Available after 3 months of employment); Pension plan; Registered Retirement Savings Plan (RRSP)Vacancies: 2 vacanciesOverviewLanguages:-...
-
Warranty Technician, Alberta Housebuilding
2 months ago
Calgary, Canada Anthem Properties Full time**You will** - Manage all warranty appointments, both scheduled and unscheduled. - Resolve escalations and oversee complex issues with the coordinator, trades, and construction team. - Inspect completed work and provide technical support and advice. - Schedule and follow up on warranty appointments in collaboration with coordinators and the construction...
-
Service & Warranty Coordinator
5 months ago
Calgary, Canada Divine Hardwood Flooring Ltd. Full time**WHO ARE WE?** Divine Flooring offers a high energy and fun working environment that fosters teamwork and personal and professional growth. What’s it like to work at Divine Flooring? Walk through the front door and you’ll know right away, you’ll feel the excitement. We are a young and progressive company that puts the right teams on the field with...
-
Warranty Coordinator
4 weeks ago
Calgary, Alberta, Canada Village Honda Full timeJob Title: Warranty ClerkVillage Honda is seeking a detail-oriented and organized Warranty Clerk to join our team. As a Warranty Clerk, you will be responsible for ensuring that all warranty claims are processed efficiently and accurately.Key Responsibilities:Receive and process warranty claims from customersVerify and validate warranty claimsCommunicate...