New Home Warranty Technician

3 months ago

Calgary, Canada Excel Homes Full time

Excel Homes is looking for a **New Home Warranty Technician **to join our passionate, industry leading team. If you’re looking for an innovative company that’s focused on growth and is on a mission to create an unforgettable customer experience, please read on.

**The Role**

The **New Home Warranty Technician** is responsible ensuring new home warranty issues are addressed, trade visits are coordinated, and superior customer satisfaction is provided through a timely and effective home warranty service.

**The Responsibilities**
- Contribute to the Excel Homes customer experience by conducting scheduled warranty appointments.
- Understand and assess the deficiencies in a new home to determine the next appropriate action.
- Provide post-possession services and warrantable repairs including dispatching Trades for repairs when applicable.
- Coordinate trade day visits and act as the primary contact for both the customer and the trade throughout the entire process.
- Ensure trades are completing service orders within the scheduled timeframe, and that customers are advised of any delays before their scheduled appointment.
- Follow up with trades on any items that are not completed on trade days.
- Provide guidance and information directly to customers regarding the operation, maintenance, and care of their home.
- Review, verify and approve work completed by trade partners.
- Complete outstanding seasonal issues.
- Complete any maintenance issues in show homes.
- Ensure customers have an understanding of the warranty process.
- Maintain all Company assets and materials in good working order.
- Follow as well as ensure all safety guidelines, processes and policies are being maintained, reporting any incidents or violations.

**Now Let’s Talk About You**
- “Hands on” experience with home repair and maintenance skills with the ability to evaluate deficiencies and perform minor repair jobs including but not limited to drywall and paint repair.
- A firm understanding in both routine home maintenance as well as home functions.
- Strong problem-solving skills with an ability to investigate issues thoroughly as well as determine the appropriate action to correct.
- Must possess strong interpersonal and communication skills.
- Ability to work independently with little supervision.
- Strong time management skills, with
- Physically able to move, maneuver, lift, push, etc. up to 50 lbs.

**Our ‘Must Haves’**
- Minimum of 2+ years’ work experience in the construction industry.
- Minimum of 2 years of customer service experience.
- Must provide a valid Alberta driver’s transcript with a clean driving record.
- Basic construction skills and knowledge including how to use construction equipment and tools.
- Good understanding and ability to work with computers, tablets, etc.
- Proficient knowledge of Microsoft Office products.
- Experience with Builder MT, SiteDocs, and/or Punchlist an asset.

**Bonus Points**
- Safety training courses
- PHBI Courses

Excel Homes is an established new home builder, building in Calgary and the surrounding community. We provide our customers with high quality, innovative, and sustainable homes. Since first breaking ground in 1988 we’ve built more than 14,000 homes and proudly build Built Green® homes. Our mission is simple: to deliver the home-buying experience that brings the most joy and value to the customer. To accomplish this, we love to challenge the status quo and harness the power and ideas of our forward-thinking team.

We would like to thank all applicants for their interest in Excel Homes, however, only those who qualify for an interview will be contacted. No phone calls please.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Company car
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Construction: 2 years (preferred)
- Customer service: 2 years (preferred)

Licence/Certification:

- Alberta Drivers License (required)

Work Location: In person

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