Warranty Service Technician

2 weeks ago

Calgary, Canada Brookfield Residential Full time

Location

Calgary - 4906 Richard Road SW

Business

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind - to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

Learn more


If you're ready to be a part of our team, we encourage you to apply.

Job Description

Your Team

The Warranty Service Technician, is a front line position responsible and accountable for conducting all regularly scheduled Customer Orientations (2, 12 and 18 month warranty reviews), as well as attending to any “call-in” customer service requests.

This role is responsible for personally inspecting and evaluating all homeowner warranty concerns, providing solutions to concerns, and for ensuring all post-occupancy related warranty concerns are completed in accordance with Brookfield Residential’s Service and Warranty Policies and Provincial New Home Warranty guidelines. The Customer Care Technician shares responsibility for managing after hour emergency service with their peers as per the “on-call” schedule rotation.

Your Key Deliverables- Manage communications with homeowners and trades in a professional, courteous and timely manner- Educate and answer all inquiries received from homeowners, regarding home maintenance and product performance. Liaison to homeowners and trade contractors- Clearly set homeowner expectations during the service journey through effective and efficient communication- Provide feedback and solutions on repetitive customer care concerns, recommend improvements to products / practices- Attend regular customer care departmental meetings- Review homes during the construction process to assess and provide solutions to mitigate potential risk of design, material and or workmanship to develop into systemic warranty items- Use advanced troubleshooting processes, diagnostic tools and expertise to identify and resolve complex issues within a home- Conduct thorough two, twelve and eighteen month home inspections with home owner or designate- Perform any additional required inspection with home owner or designate- Support Construction team with and attend Customer Orientations (Pre-occupancy) and Occupancy (possession) inspections as required- Use expert knowledge of New Home Warranty Workmanship and Materials Performance Guidelines to determine and action warrantable items- Ensure accurate reporting of key service metrics for area of responsibility is provided to the Supervisor- Communicate internally with Service Manager, Supervisors and Customer Care team on any pending customer escalations or unusual service situations- Coordinate walk through schedules with Coordinator and work order details- Collaboratively establish guidelines with Supervisor and Coordinator to manage work order volumes and meet strategic objectives for work order closing rates and timeframes- Manage, plan and execute complex repairs involving multiple scopes of work and verifying work by trades while ensuring a high quality of workmanship- Hold trades accountable for service performance in concert with Supervisor and Coordinator- Assess, report and mitigate field level safety hazards for both self and trades

Must Haves- 3 to 5 years Residential Construction or Renovation Experience- Progressive Customer Service Experience- Proficient computer skills- Excellent interpersonal and communication skills, both verbal and written

Your Opportunity

We are proud to offer our employees what they value most:
- Competitive compensation-
- Excellent extended medical, dental and vision benefits beginning day 1-
- RRSP program, contributions begins day 1-
- Career development programs-
- Paid Volunteer Hours-
- Paid parental leave-
- Family planning assistance including IVF, surrogacy and adoptions options-
- Wellness and mental health resources-
- Pet insurance offering-
- A culture based on our values of Passion, Integrity and Community#LI-BT1

BRP

  • Service & Warranty Technician

    3 months ago

    Calgary, Canada Trico Homes Full time

    **Service & Warranty Technician**: **Department**: - Service & Warranty**Location**: - Calgary, AB**There are jobs - and there are careers.** Guided by our five core values, you have the chance to do the kind of work that adds up to something meaningful. The opportunity to challenge yourself and learn new skills. The prospect of being surrounded by smart,...

  • Warranty Service Technician

    3 months ago

    Calgary, Canada Hopewell Capital Corpor Full time

    **Title: Service Technician** **Company: Hopewell **Residential Management** *** **Department: Service** **City: Calgary** Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a...

  • Warranty and Field Service Technician

    2 days ago

    Calgary, Alberta, Canada Adecco Canada Full time

    About the Role:Adecco Canada is seeking a highly experienced and skilled Warranty & Field Technician to oversee our client's residential low-rise construction projects. Our client is a leading home developer, currently building 13 communities across the Calgary region.Job Overview:As a Warranty Field Technician, you will play a crucial role in ensuring the...

  • Warranty and Field Service Technician

    2 days ago

    Calgary, Alberta, Canada Adecco Canada Full time

    About the Role:Adecco Canada is seeking a highly experienced and skilled Warranty & Field Technician to oversee our client's residential low-rise construction projects. Our client is a leading home developer, currently building 13 communities across the Calgary region.Job Overview:As a Warranty Field Technician, you will play a crucial role in ensuring the...

  • Warranty Technician

    1 month ago

    Calgary, Canada Rohit Group of Companies Full time

    Are you Bold?Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people.Warranty TechnicianThe Warranty Technician is a key...

  • Warranty Technician

    1 month ago

    Calgary, Canada Douglas Homes Ltd. Full time

    Come Grow with Us!Douglas Homes, a large volume home builder in Calgary and surrounding areas, is seeking a motivated and dedicated individual to join our team as a Warranty Technician. If you have a passion for the construction industry with strong attention to detail, we invite you to apply for this position.Job Summary:In this role, you will work closely...

  • Service and Warranty Technician

    3 months ago

    Calgary, Canada Shane Homes Full time

    Are you an energetic, service-oriented individual who has a passion for wowing your customers? Shane Homes, a leading residential home builder, has an opportunity to join its customer service team! **Why join our Team?** At Shane Homes we pride ourselves on providing our employees with challenging job roles and opportunities for advancement within our...

  • Warranty & Field Technician-Calgary

    1 month ago

    Calgary, Canada Adecco Canada Full time

    ```html Company: Adecco Canada Job Title: Warranty and Field Technician - Residential - Calgary Location: Edmonton, Alberta, Canada Industry: Construction (Residential) Type: Full-time Salary: Competitive, commensurate with experience About Our Client: Adecco is seeking a highly experienced and skilled Warranty & Field Technician to oversee our client's...

  • Warranty & Field Technician-Calgary

    4 weeks ago

    Calgary, Canada Adecco Canada Full time

    Company: Adecco Canada Job Title: Warranty and Field Technician - Residential - Calgary Location: Edmonton, Alberta, Canada Industry: Construction (Residential) Type: Full-time Salary: Competitive, commensurate with experience About Our Client:Adecco is seeking a highly experienced and skilled Warranty & Field Technician to oversee our client's residential...

  • Warranty Technician

    1 month ago

    Calgary, Alberta, Calgary region, Canada Douglas Homes Ltd. Full time

    Come Grow with Us!Douglas Homes, a large volume home builder in Calgary and surrounding areas, is seeking a motivated and dedicated individual to join our team as a Warranty Technician. If you have a passion for the construction industry with strong attention to detail, we invite you to apply for this position.Job Summary:In this role, you will work closely...

  • Warranty Technician

    1 month ago

    Calgary, Alberta, D3J, CA Rohit Group of Companies Full time

    Are you Bold?Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people.Warranty TechnicianThe Warranty Technician is a key...

  • Warranty Coordinator

    19 hours ago

    Calgary, Canada Rohit Management Inc Full time

    OVERVIEW As a Warranty Coordinator in Calgary, you will ensure an excellent customer experience by managing warranty and seasonal inquiries with professionalism and efficiency. Your role involves coordinating with trades and the Construction team, scheduling inspections, updating records on our online portal, and handling customer communications. Strong...

  • Warranty Advisor

    3 months ago

    Calgary, Canada Woody's RV World Full time

    Woody's RV World Calgary currently hiring for a Full-Time Warranty Advisor. **Requirements**: - Working knowledge of the guidelines of the warranty process of each manufacturer - Ability to process the warranty claims within the guidelines of each manufacturer - Ability to look up flat-rate codes for each manufacturer - Computer skills - Office suite,...

  • Service & Warranty Coordinator

    3 months ago

    Calgary, Canada Divine Hardwood Flooring Ltd. Full time

    **WHO ARE WE?** Divine Flooring offers a high energy and fun working environment that fosters teamwork and personal and professional growth. What’s it like to work at Divine Flooring? Walk through the front door and you’ll know right away, you’ll feel the excitement. We are a young and progressive company that puts the right teams on the field with...

  • Warranty Coordinator

    4 months ago

    Calgary, Canada Rohit Group Full time

    **Are you Bold?** Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people. **Warranty Coordinator** The warranty...

  • Warranty Technician, Alberta Housebuilding

    2 weeks ago

    Calgary, Canada Anthem Properties Full time

    **You will** - Manage all warranty appointments, both scheduled and unscheduled. - Resolve escalations and oversee complex issues with the coordinator, trades, and construction team. - Inspect completed work and provide technical support and advice. - Schedule and follow up on warranty appointments in collaboration with coordinators and the construction...

  • Warranty clerk

    4 weeks ago

    Calgary, Canada Village Honda Full time

    Location: Ave NW Calgary, AB T3R 1R8Salary: $25.00 hourly / 40 hours per weekTerms of employment: Permanent employment; Full-timeStart date: Starts as soon as possibleBenefits: Financial benefits; Group insurance benefits (Available after 3 months of employment); Pension plan; Registered Retirement Savings Plan (RRSP)Vacancies: 2 vacanciesOverviewLanguages:-...

  • Warranty clerk

    4 weeks ago

    Calgary, Canada Village Honda Full time

    Location: Ave NW Calgary, AB T3R 1R8Salary: $25.00 hourly / 40 hours per weekTerms of employment: Permanent employment; Full-timeStart date: Starts as soon as possibleBenefits: Financial benefits; Group insurance benefits (Available after 3 months of employment); Pension plan; Registered Retirement Savings Plan (RRSP)Vacancies: 2 vacanciesOverviewLanguages:-...

  • Warranty clerk

    3 weeks ago

    Calgary, Alberta, Canada Village Honda Full time

    Location: Ave NW Calgary, AB T3R 1R8Salary: $25.00 hourly / 40 hours per weekTerms of employment: Permanent employment; Full-timeStart date: Starts as soon as possibleBenefits: Financial benefits; Group insurance benefits (Available after 3 months of employment); Pension plan; Registered Retirement Savings Plan (RRSP)Vacancies: 2...

  • Warranty clerk

    3 weeks ago

    Calgary, Canada Village Honda Full time

    Location: 7663 110 Ave NW Calgary, AB T3R 1R8 Salary: $25.00 hourly / 40 hours per week Terms of employment: Permanent employment; Full-time Start date: Starts as soon as possible Benefits: Financial benefits; Group insurance benefits (Available after 3 months of employment); Pension plan; Registered Retirement Savings Plan (RRSP) Vacancies: 2...