Warranty Coordinator

2 weeks ago

Calgary, Canada Rohit Group Full time

**Are you Bold?**

Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people.

**Warranty Coordinator**

The warranty coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive experience with their warranty and seasonal items, resolving any issues they may have in a timely and professional manner. You will also be responsible for maintaining accurate records of warranty coverage and claims.

**What we look for?**
- Completion of a diploma or certificate.
- At least three years of customer service experience.
- At least one year of experience in an office environment.
- General knowledge of residential construction is an asset.
- Knowledge of building code and safety code requirements is an asset.
- Basic knowledge of Alberta New Home Warranty policies is an asset.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong leadership skills.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Desire for continuing education and personal development.

**What will you do?**
- Responsible for customer communications for all seasonal inquiries.
- Responsible for obtaining updates from the Construction team and maintaining seasonal tracking sheet.
- Communicate directly with trades on failed inspections for seasonal items.
- Update all documents to the on line portal.
- Booking all walk-throughs and inspections (includes construction process walk throughs (electrical and cabinets), pre-possession inspection, pre-occupancy walkthrough and possession, one-month walk through, and one-year walk throughs).
- Coordinate with other departments as required to facilitate above bookings.
- Manage Outlook calendar for Warranty Technicians for customer appointments.
- Diagnose customer concerns and triage accordingly.
- Schedule initial trade days with homeowners and required trades.
- Create work orders and send to each trade as required.
- Create and send purchase orders to trades for non-warrantable work.
- Generate back charges as required.
- Follow up on open work orders if not closed in a timely manner.
- Building Assessment Report (BAR), including coordination with building envelope consultants, ANHW, and homeowners. All admin required for BAR.
- Update requires systems and processes on any correspondence with homeowners and updates from trades or field techs.
- Document management and general administration, including but not limited to:

- Warranty deficiencies on possession.
- Provide homeowners with necessary documentation.
- Electronic filing of all required documentation.
- Performs other related duties as assigned.

**Rohit University customized learning & development program.**
**Competitive health, dental, and insurance plans.**
**$600 annual health & personal spending accounts.**
**$1,200 annual phone & computer allowances.**
**100% employer-matched RRSP.**
**Corporate wellness program.**
**Opportunities for growth & mentorship.**
**Employee discount on Rohit products.**
**And so much more**

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