Case Manager

6 months ago

Calgary, Canada Accessible Housing Full time

**Case Manager, Bridge to Home**
Full-Time - 40 hours per week.

**Accessible Housing **opens doors for people to live in a community with dignity through supportive living services.
For more information about Accessible Housing, please visit our website at

**Job Overview**
The Case Manager will provide intensive case management to clients living in the community.
Working from the Critical Time Intervention case management model, Case Managers work alongside clients to establish both formal and informal linkages and support within their community. The goal of these linkages is to help clients increase independence by finding appropriate support while maximizing their chances of success.

This position involves goal setting, conducting ongoing assessments, budgeting, advocating, and networking with community agencies, supports, and landlords, providing assistance with housing location, conflict resolution, and empowering clients to maximize their independence.

In addition, Case Managers work within a larger outreach team, collaborating with other Case
Managers, the Housing Liaison, and the Program Coordinator, to achieve program objectives and standards while contributing to the continual evaluation and enhancement of the program.

**Duties and Responsibilities**:

- Principles and Values_
- Promote agency values: integrity, community, compassion, and empowerment.
- Ensure that the program follows a client-centered and strength-based approach.
- Work from a housing first & harm reduction model.
- Promote teamwork by creating a supportive, collaborative, and open work environment.
- Demonstrate knowledge of agency philosophy, work in an ethical manner, and represent the agency in a positive manner.
- Case Management_
- Carry a caseload ratio of 12:1.
- Work alongside clients in a supportive & strength-based focus.
- Complete ongoing assessments, goal setting & budgeting.
- Work alongside clients to make links within the community.
- Work within a larger team to help locate affordable housing that meets client needs in terms of mobility, affordability, and overall fit.
- Use critical thinking and problem-solving skills to make decisions regarding clients and housing.
- Liaise with other professionals, landlords, and agencies in the client’s best interest.
- Work collaboratively with community partners, including partnering agency representatives.
- Administration_
- Log all interactions in HMIS database.
- Keep up-to-date client files, including monthly reporting.
- Track statistics and current client information.
- Follow all organizational policies and procedures in regard to personal safety while on the job.

**Qualifications**:

- Diploma/Degree in Human Services or related area.
- Minimum two years related work experience with case management or working with targeted clientele.
- Knowledge of the homeless serving sector, and experience working with individuals with disabilities, are an asset.
- Strong knowledge of mental health and substance abuse.
- Superior interpersonal skills.
- Excellent organizational and time management skills.
- Proficient in Microsoft Office Programs (i.e., Word, Outlook, Excel, etc.).
- A self-starter who takes initiative without needing cues.
- Possess excellent written and oral communication skills.
- Ability to work independently with limited supervision.

**Core Competencies**
- Accountability_

Accepts responsibility for own actions and decisions and demonstrates a commitment to accomplishing work in an ethical, efficient, and cost-effective manner while striving for excellence to achieve the best possible results.
- Communication_

The ability to communicate both verbally and in writing in an effective and appropriate manner with staff, clients, and external partners demonstrates listening and openness.
- Problem Solving & Decision Making_

Demonstrates the ability to accurately define problems and uses knowledge and sound judgment to take initiative to make decisions that are in the best interest of all parties involved.
- Team Focus_

Works cooperatively and effectively with others to build community, foster collaboration, and work together to achieve common goals.
- Self-Awareness_

The ability to be self-aware of personal thoughts and opinions and act in a rational and objective manner. Demonstrates emotional control and acts objectively in stressful or challenging situations rather than impulsively or emotionally.
- Initiative_
- The ability to direct one’s energy and time towards the outlined duties and responsibilities without requiring an external catalyst. Acts in a proactive stance rather than reactive._

**Working Conditions**
- The Case Manager’s duties are performed primarily in the community, although this position has office space at Accessible Housing’s main office.
- The Case Manager is required to travel out of the office daily.
- The Case Manager must be able to work in a fast-paced and demanding work environment.
- Mental capacity to successfu

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