Case Management Consultant

4 weeks ago

Calgary, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

As Case Management Consultant, you will be responsible for coaching your assigned disability claims team, helping to improve case managers’ skills in order to optimize claims duration and drive profitability of the group disability clients assigned to the team. Reporting to the Manager, Group Disability, you will:

- Improve the quality outcomes for the individual case managers on your assigned team
- Build strong relationships with your regional CMC peers, trainers from Learning and Development and Practice Excellence, working in partnership with them to address learning and development opportunities
- strong relationships with your regional CMC peers, trainers from Learning and Development and Practice Excellence, working in partnership with them to address learning and development opportunities
- Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies
- Exhibit solid communication, organizational and people skills in order to effectively drive positive case management outcomes
- Ensure a client focused approach permeates in your coaching as you act as the primary coaching resource for your assigned team, support staff in achieving overall office targets, workload management, difficult cases, department workflow and processes
- Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines
- Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers
- Contribute to the ongoing business retention and growth by cultivating excellence in your team

**What Sets Us Apart?**
- Our commitment to service excellence and quality, innovation and talent development
- Career progression is based on solid performance, knowledge of our business and products, positive engagement with our customers, and your interests opening up a wide variety of career paths within Sun Life
- Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas
- Comprehensive benefits package including:

- Medical, dental, life, and disability insurance
- Retirement savings and Stock purchase plan
- Paid vacation
- Tuition assistance
- Fitness facilities or subsidiaries in specific locations
- A supportive and interactive team environment
- Comprehensive training programs from the start of employment and ongoing coaching to set you up for success
- At Sun Life Financial, we want to help people shine

**What You Bring To The Table**:

- 3-5 years Long Term Disability Claims experience
- Infectiously positive attitude with a drive to succeed and a commitment to quality service
- Customer centric orientation
- Critical thinking and stellar customer service skills
- Excellent listening skills and capacity for empathy
- Outstanding communication skills - written and verbal
- Ability to deal with stressful situations Ability to deliver constructive feedback in a tactful and sensitive manner that positively influences case managers’ engagement
- Analytical skills with a passion for solving problems
- Adaptability, flexibility and strong decision making skills
- Demonstrated ability to lead through change

**Main Accountabilities**:

- Coach your assigned team on Outcome Focused Case Management, to develop and refine their skills on the appropriate utilization of tools/approaches, portfolio management, forecasting, workload prioritization with the goal of improving the overall measured team performance
- Support integration of Sun Life’s group disability philosophy, policy and procedures developed through collaboration of Practice Excellence, Learning and Development and the regional group disability operations
- Work with manager to identify and close any gaps on case management deficiencies that surface through coaching
- Provide feedback and direction to the Abilities Case Manager on continuously improving their case management skills
- Evaluate progress and provide feedback to the Manager and Director, Group Disability
- Customize coaching based on the learner’s experience and responsiveness to training
- Report on emerging trends so that they can be addressed and where suitable, learnings can be leveraged nationally
- Partner with other CMCs and trainers to facilitate training sessions wit

  • Case Management Consultant

    4 weeks ago

    Calgary, Alberta, Canada Financière Sun Life Full time

    Job Description:As a Case Management Consultant, you will be responsible for coaching your assigned team on Outcome Focused Case Management, developing and refining their skills on the appropriate utilization of tools and approaches, portfolio management, forecasting, and workload prioritization to improve overall team performance.You will work closely with...

  • Case Manager

    2 months ago

    Calgary, Canada Diverse Workforce Full time

    Full Time Position, 37.5 hours per week Competitive salary and benefits package The Case Manager works with a multi-disciplinary community response model-based team of Family Conflict Prevention Program (FCPP). Services can be provided in-office or in the community and include emotional support, individual assessment, development of individual case plans,...

  • Case Manager

    4 weeks ago

    Calgary, Alberta, Canada Diverse Workforce Full time

    Job Title: Case ManagerJob Summary: We are seeking a skilled Case Manager to join our team at Diverse Workforce. The successful candidate will work with a multi-disciplinary community response model-based team to provide emotional support, individual assessment, and case management services to immigrant and refugee families.Key Responsibilities:Conduct...

  • Case Manager

    4 weeks ago

    Calgary, Canada Diverse Workforce Full time

     To ApplyFull Time Position, 37.5 hours per week   Competitive salary and benefits packageThe Case Manager works with a multi-disciplinary community response model-based team of Family Conflict Prevention Program (FCPP). Services can be provided in-office or in the community and include emotional support, individual assessment, development of individual...

  • Disability Case Manager

    6 months ago

    Calgary, Canada Canada Life Full time

    Job Description We are looking for a Disability Case Manager in Calgary, AB. Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to...

  • Mental Health Case Manager Specialist

    4 days ago

    Calgary, Alberta, Canada destinationone Consulting Full time

    Destinationone Consulting is a specialist recruitment agency that focuses on diverse sectors including Healthcare, Health Tech, Government, Municipalities, Non-Profits, Legal, Public Accounting, and more. We are building a database of job opportunities in these fields.Mental Health Case Managers coordinate care and support services for individuals with...

  • Case Manager

    4 weeks ago

    Calgary, Alberta, Canada Diverse Workforce Full time

    Job Title: Case ManagerJoin our team as a Case Manager and make a meaningful difference in the lives of newcomer and refugee women and families. As a Case Manager, you will work with a multi-disciplinary team to provide emotional support, individual assessment, and case planning to clients. Your expertise will help clients access community resources,...

  • Case Manager

    4 weeks ago

    Calgary, Canada Alexandra Comm Hlth Ctr Full time

    **Job Overview**: Reporting to the Team Lead and working collaboratively with the case management team and the broader team of professionals at The Alex, the Case Manager carries a caseload and works with each client to develop a goal/care plan to help clients address identified needs, achieve goals, improve outcomes, and move forward with their lives as...

  • Case Manager

    6 months ago

    Calgary, Canada Accessible Housing Full time

    **Case Manager, Bridge to Home** Full-Time - 40 hours per week. **Accessible Housing **opens doors for people to live in a community with dignity through supportive living services. For more information about Accessible Housing, please visit our website at **Job Overview** The Case Manager will provide intensive case management to clients living in the...

  • Disability Case Manager Position

    5 days ago

    Calgary, Alberta, Canada Canada Life Full time

    Disability Case Manager Job DescriptionWe are seeking a highly skilled Disability Case Manager to join our team at Canada Life. As a key member of our client service team, you will be responsible for proactively managing assigned disability claims by evaluating medical information and job duties.In this role, you will develop case management and...

  • Disability Case Manager

    5 months ago

    Calgary, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **Disability Case Manager in Calgary, AB.** Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to...

  • Senior Legal Professional

    5 days ago

    Calgary, Alberta, Canada destinationone Consulting Full time

    Destination one Consulting is a recruitment agency specializing in various sectors, including healthcare, technology, government, municipalities, non-profits, and legal. We are building a comprehensive data bank for opportunities in these fields.As a Paralegal/Legal Assistant, you will support lawyers by managing case files, conducting legal research,...

  • Case Manager

    2 months ago

    Calgary, Canada Calgary Immigrant Women's Association Full time

    **Case Manager**: **Full Time Position, 37.5 hours per week** **Competitive salary and benefits package** The Case Manager works with a multi-disciplinary community response model-based team of Family Conflict Prevention Program (FCPP). Services can be provided in-office or in the community and include emotional support, individual assessment, development...

  • Case Manager

    5 months ago

    Calgary, Canada WayMaker Immigration Services Inc Full time

    **Position Summary**: Case Manager - Regulated Canadian Immigration Consultant (RCIC) WayMaker is looking for a Case Manager - Regulated Canadian Immigration Consultant (RCIC) with or without previous experience. **Qualifications and Skills**: - A Regulated Canadian Immigration Consultant (RCIC) in good standing - A University/College degree will be an...

  • Case Manager

    4 weeks ago

    Calgary, Alberta, Canada Canadian Red Cross Full time

    Job Title: Case ManagerAt the Canadian Red Cross, we are seeking a skilled Case Manager to join our team. As a Case Manager, you will play a critical role in supporting individuals impacted by disruptive events through case management.Key Responsibilities:Support individuals in a confidential and empathetic setting, listening to their experiences and...

  • Case Manager

    4 weeks ago

    Calgary, Alberta, Canada Canadian Red Cross Full time

    Job Title: Case ManagerAt the Canadian Red Cross, we are seeking a skilled Case Manager to join our team. As a Case Manager, you will play a critical role in supporting individuals impacted by disruptive events through case management.Key Responsibilities:Support individuals in a confidential and empathetic setting, listening to their experiences and...

  • Case Manager

    4 weeks ago

    Calgary, Canada WayMaker Immigration Services Inc Full time

    **Position Summary**: Case Manager - Regulated Canadian Immigration Consultant (RCIC) WayMaker is looking for a Case Manager - Regulated Canadian Immigration Consultant (RCIC) with or without previous experience. **Qualifications and Skills**: - A Regulated Canadian Immigration Consultant (RCIC) in good standing - A University/College degree will be an...

  • Case Manager

    3 months ago

    Calgary, Canada Calgary Drop IN & Rehab Society Centre Full time

    About Us The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you...

  • Case Manager

    5 months ago

    Calgary, Canada Heart Home Network Full time

    The Brenda Strafford Foundation - Heart Home Network (“HHN”) serves women and children impacted by family violence through providing a safe shelter and housing complimented by comprehensive support service for all participants. HHN offers a continuum of care designed to help families develop their potential and transition to safe and healthy lives in the...

  • Case Manager

    4 weeks ago

    Calgary, Alberta, Canada CB Canada Full time

    Make a Difference in Patient LivesAmerisourceBergen is seeking a dedicated Case Manager to join our team. As a key member of our patient support team, you will play a vital role in ensuring patients receive the care they need.Key Responsibilities:Manage assigned projects and cases with attention to detail and a focus on patient outcomes.Provide telephone...