Case Manager

2 months ago

Calgary, Canada Diverse Workforce Full time

Full Time Position, 37.5 hours per week

Competitive salary and benefits package

The Case Manager works with a multi-disciplinary community response model-based team of Family Conflict Prevention Program (FCPP). Services can be provided in-office or in the community and include emotional support, individual assessment, development of individual case plans, supportive and mental health counselling, life skills coaching and community referrals, basic needs and resource coordination including access to medical, psychosocial, physical and spiritual supports, short-term counselling for immigrant women, men and their families, as well as providing referrals and other needed services to clients experiencing family violence and/or conflicts at home.

**DUTIES AND RESPONSIBILITIES**
- Conduct intake and assessment of clients
- Guide clients in identifying areas of need and developing goals, and assist in developing and maintaining client case plans which are assessed regularly
- Provide counselling support through identifying unique issues in collaboration with clients and assist with action plan
- Case manage through coordination of supports and services for immigrant and refugee families dealing with abuse and domestic violence
- Prepare and evaluate effectiveness of case plan and progress made by clients, and participate in case review with client and service providers through evaluation activities
- Make appropriate referrals to different community resources as required and do regular follow-ups with all the clientele served
- Advocate for clients when necessary to ensure that clients receive adequate care, treatment and services from service providers and social service agencies
- Assist in the customization and facilitation of support groups
- Maintain clear communication with different social service agencies involved with victims of abuse, i.e. attend inter-agency outreach meetings, as directed
- Provide brief intervention to the individual who perpetrated the violence by discussing a safety plan and providing information and referrals to stop the family violence and abuse
- Provide crisis, short-term counselling and group facilitation
- Provide follow-up services for the clients
- Maintain comprehensive client files, which may include, outcome tracking tools, case notes and other documents held for safekeeping on behalf of the client
- Provide strength-based individual counselling and parenting support to clients and their families
- Supervise client interactions on a case-by-case basis
- Support all members of the family, including those who identified as perpetrating the violence and abusive behavior. Services can be provided in-office or in the community
- Support clients to access community resources, including housing, food, clothing, vocational opportunities or services, life skills, mental health services, addictions services and spiritual support services
- Support clients to and from appointments as needed
- Provide ongoing education and support to staff in areas that are relevant to the competencies surrounding the prevention of domestic, gender based and family violence - areas may include mental health, cultural competency, healthy relationships, grief and loss and so forth
- Build ongoing relationships, connections and actively communicates with current community partners
- Conduct outreach activities targeting vulnerable clients in the community and for prevention-based education and awareness within the community
- Establish and maintain a caseload of clients in collaboration with the Team Lead
- Attend and participate in required team meetings, case consults and committees
- Create and submit monthly progress reports
- Ensure all client data entry is completed in the CMS and iCARE
- Participate in interviews, training and arrangements for the family conflict program volunteers, as assigned
- Work evening and weekend shifts when required
- Attend and participate in CIWA events
- Other duties as assigned by the Department Manager including requests for additional paid hours on a temporary basis when needed

**STANDARDS OF PERFORMANCE**
- Ensure that professional approach is aligned with CIWA values
- Maintain a positive working relationship with all staff and volunteers of CIWA
- Maintain a positive image and professional work habits and represent CIWA in a professional manner
- Demonstrate a high level of initiative and enthusiasm
- Maintain confidentiality at all times
- Excellent supportive and active listening skills.
- Excellent communication skills at all levels - writing, listening, speaking.
- Strong client focus - understanding of client self-determination, keeping the client engaged and participating in their own well-being using the strengths-based perspective
- Non-judgmental approach
- Maintain professional boundaries, attitudes and practices with clients at all times

**QUALIFICATIONS**
- University degree in social work, psychology, or counselling
- A Registered Social Work des

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