IT Operations Support Analyst
4 weeks ago
**Key Accountabilities and Responsibilities**
- Act as a central point of contact for vendor and internal users
- Provide technical recommendations for initiative and project work
- Administration of core business systems
- Provide direct support to the Operations Draw Administration team including shift coverage (on-site)
- Develop and document operational procedures and process
- Train the Operations teams on processes
- Provide on-call support for Tier 2 systems
**Education and Professional skills/knowledge**
- Post-secondary education in a computer-related field or equivalent education & experience
- Experience in Tier 2 support and escalation processes preference to those with experience in ServiceNow and JIRA
- Experience with maintaining and supporting a Linux environment with knowledge of Bash scripting or Python
- Experience maintaining Oracle and SQL databases
- ITIL knowledge/certification would be an asset
- Excellent analytical and critical thinking skills with the ability to make sound decisions
- Strong interpersonal and team-building abilities
All Western Canada Lottery Corporation employees will be required to provide proof that they are fully vaccinated against COVID-19 as a condition of their employment.
We offer a challenging, team-oriented work environment, competitive income and benefits, and a good work-life balance.
Western Canada Lottery Corporation (WCLC) is a non-profit organization authorized to manage, conduct and operate lottery and gaming-related activities for its Members, including the governments of Alberta, Saskatchewan, and Manitoba. The Yukon Territory, Northwest Territories, and Nunavut participate as associate members. WCLC's affairs are governed by a Board of Directors consisting of two representatives appointed by each of the Member provincial governments.
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